Tikoa Tafua
Eagle Mountain
Summary
Dynamic leader with proven expertise in recruitment and hiring, alongside a knack for adaptability and flexibility, honed at Dutch Bros. Coffee. Excelled in enhancing team performance by over 30% year over year, through strategic mentoring and sales analysis. Skilled in Google Workspace, adept at driving marketing strategies to exceed service and quality standards.
Overview
2
2
years of professional experience
Work History
Shop Lead
Dutch Bros. Coffee
10.2024 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted with hiring, training and mentoring new staff members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Checked incoming orders and ordered new inventory.
Full Time Shift Lead
Dutch Bros. Coffee
08.2022 - 10.2024
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Education
Bachelor of Science - Public Relations And Strategic Marketing
Utah Valley University
Orem, UT05-2027
High School Diploma -
Cedar Valley High School
Eagle Mountain, UT05-2023
Skills
- Sales Analysis
- Recruitment and Hiring
- Adaptability and Flexibility
- Marketing Strategies
- Google Workspace
- Deputy Scheduling
- Workday Proficiency
Timeline
Shop Lead
Dutch Bros. Coffee
10.2024 - Current
Full Time Shift Lead
Dutch Bros. Coffee
08.2022 - 10.2024
Bachelor of Science - Public Relations And Strategic Marketing
Utah Valley University
High School Diploma -
Cedar Valley High School
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