Tila Walker
Hinesville,GA
Summary
I am strongly expressing an interest in the Appraisal Clerk position. With my extensive years of cash handling processes, data entry and previous experience in retail management i know my skills are very compatible.
I consistently deliver face-to-face friendly customer service, I enjoy interacting with the military community as well as displaying strong organizational skills and a hands-on, team-player approach while achieving successful results. I am confident in my strong communication skills, intrinsic motivation and the capability of forging a collaborative relationship with a team and the community. With my determination, dedication and ability to adapt, I know I would be a valuable contribution to your organization.
Overview
15
15
years of professional experience
Work History
Area Sales Manager
Fort Stewart Main PX
Fort Stewart, GA
08.2022 - 06.2025
- Managing and developing a staff of 6-8 employees and encouraging exceptional customer service.
- Overseeing receiving of merchandise, BOL's, Fed Ex and UPS deliveries are timely processed.
- Consistently hold onboarding orientation, meetings with vendors and trainings for staff.
- Assisted in exceeding the 2023 A Plan Sales & Earnings goal by $97,382 or 1.2% increase and $352,172 or 30%, respectively.
- Aggressively overseen my dept to contribute to YE shrink of 0.08% or $13,504.
- Held 10 successful Hardlines dept promotional events to drive sales by YE 2024.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed and implemented strategies to improve customer service and increase sales.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
Assistant Store Manager (BR/GAS)
Bryan Village Express
Fort Stewart, GA
11.2016 - 08.2022
- Shared in the complete responsibilities of operating this facility and leading the team.
- Achieved a FY CSI score of 93.2, AEJS score of 81 and a Sales goal of 3.1M or 34% above for FY 2021.
- Finished FY 2021 with Earnings of $76,395 or 9% above while narrowly achieving SG&A expense AFP of $388.830 or 0.01% below.
- Reduced FY 2020 Expenses from $119,274 to $88,913.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Operations Manager
Fort Stewart Main PX
Fort Stewart, GA
09.2015 - 11.2016
- Oversaw entire warehouse operations, customer service, cashiers and stockers.
- Completed schedules for the entire facility and ensure facility standards were met inside and outside.
- Responsible for all warehouse receiving, BOL's, invoicing, payments received and recordkeeping.
- Increased MilStar penetration rate for YE 2016 of 32.39% while ranking #6 for EER Main Stores.
- Achieved a 60.2% above AFP in Earning (DOP w/o Gas) as well as 4.8% above AFP in Sales for the sale year.
- Consistently focused on Customer Service programs to meet the entire facility financial goals.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
MCSS Store Manager
Fort Stewart
Fort Stewart, GA
05.2010 - 09.2011
- Proficiently managed the Stewert MCSS operations.
- Strived for results by putting 12.79% on the bottom line in 2010 while during a large base deployment.
- Consistently monitored BI reports to increase Average $ Transactions, reducing inventory to achieve Turns goal, reducing expenses and CNE while increasing productivity.
- FY 2012, I reduced expenses by 23% and PC $'s by 6% to put 12.02% on the bottom line and added $2,649 of rebate dollars by focusing on MILSTAR usage.
- Throughout my tenure, I've held multiple successful Warrior Day Sales which increased sales on average from 9% -14%.
- Achieved a Shrink of .31% and DOR b/DPR of 13.72% for YE 2013 and most notably, in 2014 the Sales Goal was not achieved but Earnings were increased by 11K or 1.8% by focusing on the customer experience.
- Obtained exceptional results in sales increase of $709K or 3.92% for FY 2015.
- I consistently maintained being #1 in EER for MCSS MilStar Penetration rate for FY 2009-2015.
Education
High School -
Warren Easton High School
New Orleans, LouisianaDelgado College
New Orleans, LouisianaGeorgia State University
Atlanta, GeorgiaSkills
- Staff Development
- Bookkeeping and Processing Payments
- Analyzing Financial Data
- Budget Planning
- Clear Communication
- Assisting Customers Telephonically
- Extensive Data Entry
- Microsoft Office
- Quick Learner
- Sales Event Promotions
- Goal Oriented
- Results Driven
- Strong Critical Thinking Skills
Timeline
Area Sales Manager
Fort Stewart Main PX
08.2022 - 06.2025
Assistant Store Manager (BR/GAS)
Bryan Village Express
11.2016 - 08.2022
Store Operations Manager
Fort Stewart Main PX
09.2015 - 11.2016
MCSS Store Manager
Fort Stewart
05.2010 - 09.2011
High School -
Warren Easton High School
Delgado College
Georgia State University