Tileya Norris-Donald
Pittsburgh,PA
Summary
Organized, goal-driven, self-motivated, and hardworking. Enjoys working both alone and cooperatively, engaging with the general public, and working with a variety of diverse organizations. Flexible and able to deal with changes and outages. Applying strategies for problem-solving, which generates pleasant outcomes and experiences for challenging individuals and/or situations. Capable of working in a fast-paced workplace and coordinating several activities concurrently.
Overview
2
2
years of professional experience
Work History
Security Guard
Allied Universal Security Services
Pittsburgh, PA
04.2023 - Current
- Completed incident reports regarding violations of policies or procedures.
- Reviewed security logs to ensure proper documentation was maintained.
- Responded to alarms, emergencies, and disturbances.
- Administered necessary first aid in accordance with training guidelines
- Performed daily security rounds throughout assigned zones.
Barista
Fairmont Hotel
Pittsburgh, PA
11.2022 - Current
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department's sanitation standards to maintain a clean and safe work environment.
- Prepared specialty coffee drinks along with food items.
- Trained new baristas on company policies and procedures.
- Operated cash registers to process customer payments.
Resident Educator
Point Park University
Pittsburgh, PA
08.2022 - 04.2024
- Maintained accurate records of incidents and/or emergencies that occurred in the residence hall.
- Encouraged participation from all residents in order to create a strong sense of community.
- Coordinated student events such as movie nights, game nights, and other social activities.
- Assisted students with problem resolution through mediation and conflict management techniques.
- Educated residents on university policies and procedures related to residential living.
- Served as an information resource for residents regarding campus services.
Education
Bachelor of Arts - Community Psychology
Point Park University
Pittsburgh, PA04-2024
Associate of Arts - Psychology
Penn State University
State College, PASkills
- Excellent customer service
- Communication
- Active Listening and Understanding
- Creativity and Flexibility
- Efficient organization
- Critical Thinking and Problem Solving
- Collaborative Teamwork Abilities
- Computer Skills
Timeline
Security Guard
Allied Universal Security Services
04.2023 - Current
Barista
Fairmont Hotel
11.2022 - Current
Resident Educator
Point Park University
08.2022 - 04.2024
Bachelor of Arts - Community Psychology
Point Park University
Associate of Arts - Psychology
Penn State University
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