Tilisa Smith
Clinton Township
Summary
Experienced Certified Pharmacy Technician with 20+ years of expertise in retail, hospital, correctional, and pharmacy benefits environments, supporting prescription processing, medication preparation, IV compounding, inventory management, and pharmacy operations under pharmacist supervision. Skilled in prior authorization processing, insurance verification, reimbursement activities, patient profile management, and pharmacy documentation while ensuring accuracy, compliance, and efficient workflow coordination. Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
Dearborn, MI
03.2026 - Current
- Monitored security systems to ensure safety and compliance with protocols.
- Conducted regular patrols to deter unauthorized access and maintain a secure environment.
- Responded promptly to incidents, coordinating with law enforcement as needed.
- Documented daily activities and incidents in detailed reports for management review.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Pharmacy Benefits Specialist
Pharmacy Advantage
Rochester Hills, MI
05.2022 - 03.2026
- Entered prescription and patient data accurately into pharmacy systems to support prescription processing and reimbursement activities
- Updated and maintained patient medication profiles while ensuring accuracy and compliance with pharmacy guidelines
- Monitored patient adherence and assisted in maintaining compliance with medication therapy programs
- Processed and reviewed prior authorizations while coordinating with providers and insurance companies
- Supported pharmacy operations by maintaining accurate documentation and workflow efficiency
- Verified insurance coverage, resolved claim issues, and assisted with reimbursement processing to ensure timely prescription approvals and patient access to medications
- Communicated with healthcare providers, pharmacies, and patients to obtain required documentation and support prior authorization determinations
- Maintained confidentiality of patient information while adhering to HIPAA regulations, pharmacy standards, and company compliance policies
Pharmacy Technician
Walmart
Shelby Charter Township, MI
02.2020 - 05.2022
- Filled prescription orders under pharmacist supervision while verifying prescription information for accuracy and completeness
- Assisted pharmacists with prescription preparation, labeling, packaging, and customer service activities
- Verified patient insurance information and processed prescription claims for reimbursement
- Maintained inventory by removing expired medications, organizing stock, and processing returns
- Operated cash register and supported timely prescription pickup and customer transactions
- Maintained clean and organized pharmacy work areas in accordance with safety standards
Pharmacy Technician
Meridian Health Plan
Detroit, MI
08.2019 - 01.2020
- Assisted providers and members with prior authorization requests for clinically appropriate medications
- Reviewed pharmacy benefit requests and processed approval or denial determinations based on coverage criteria
- Entered and maintained authorization and patient information within pharmacy systems
- Prepared and reviewed denial appeal documentation accurately and efficiently
- Delivered excellent customer service while supporting pharmacy operations and reimbursement processes
Pharmacy Technician
St John Medical Center
Detroit, MI
06.2018 - 07.2019
- Prepared intravenous solutions, admixtures, respiratory medications, and other sterile compounds using aseptic techniques under pharmacist supervision
- Assisted pharmacists in medication preparation and dispensing activities in a hospital pharmacy environment
- Prioritized workflow to ensure timely and accurate medication preparation and delivery
- Maintained sterile preparation areas, equipment cleanliness, and compliance with safety procedures
- Answered telephones and supported pharmacy operations through effective communication and coordination
Lead Pharmacy Technician, CPhT
CCS
Detroit, MI
01.2017 - 09.2018
- Supervised and supported a team of Certified Pharmacy Technicians to ensure efficient pharmacy workflow
- Assisted with inventory management, including ordering medications, rotating stock, and returning expired products
- Generated and maintained monthly and quarterly pharmacy reports for operational tracking
- Supported prescription processing, pharmacy operations, and customer service activities
- Maintained clean and organized pharmacy work areas while ensuring compliance with operational standards
Certified Pharmacy Technician
Wayne County Jail
Detroit, MI
11.2013 - 12.2016
- Prepared and delivered medications and pharmaceutical supplies to patients and nursing stations accurately and efficiently
- Managed inventory by receiving supplies, verifying quantities, monitoring expiration dates, and reporting shortages
- Assisted pharmacy staff with medication distribution and inventory control procedures
- Maintained accurate records and responded to pharmacy-related inquiries by telephone
- Supported safe medication handling and storage practices in accordance with pharmacy guidelines
Certified Pharmacy Technician
Walgreens
Eastpointe, MI
04.2003 - 10.2013
- Filled and processed prescription orders under pharmacist supervision while ensuring accuracy and completeness
- Entered prescription and insurance information into pharmacy systems to support reimbursement processing
- Assisted pharmacists with prescription preparation, packaging, and customer service activities
- Maintained inventory by receiving supplies, checking expiration dates, and organizing medication stock
- Prepared insurance claim forms and pharmacy records accurately and efficiently
- Assisted customers with prescription-related questions and referred medication inquiries to pharmacists when appropriate
- Maintained clean, organized, and safe pharmacy work areas in compliance with pharmacy standards
Education
High School Diploma -
Northern High School
Detroit, MI06-1997
Skills
- IV Preparation
- CCTV surveillance
- Sterile Compounding
- Aseptic Technique
- Compounding Medications
- Hospital Pharmacy Experience
- Prior Authorization Processing
- Insurance Verification
- Pharmacy Benefits Management
- Medication Adherence Monitoring
- Order Entry/ Data Entry
- Customer Service
- Phone Etiquette
- ICD-10 Knowledge
- CPT Coding
- Microsoft Tools (Office, Excel)
- Epic
Certification
- Michigan Pharmacy Technician License
- License Number: 5303016134
- Expiration Date: 2028-03-09
Timeline
Security Officer
Securitas Security Services USA
03.2026 - Current
Pharmacy Benefits Specialist
Pharmacy Advantage
05.2022 - 03.2026
Pharmacy Technician
Walmart
02.2020 - 05.2022
Pharmacy Technician
Meridian Health Plan
08.2019 - 01.2020
Pharmacy Technician
St John Medical Center
06.2018 - 07.2019
Lead Pharmacy Technician, CPhT
CCS
01.2017 - 09.2018
Certified Pharmacy Technician
Wayne County Jail
11.2013 - 12.2016
Certified Pharmacy Technician
Walgreens
04.2003 - 10.2013
High School Diploma -
Northern High School