Tilly Petsch
Milwaukee
Summary
Detail-oriented professional with strong leadership skills in customer service and team collaboration. Experienced in enhancing customer experiences and training new staff to optimize service quality.
Overview
3
3
years of professional experience
Work History
Host/Wait Staff Member
Wy'east Pizza
Milwaukee, WI
02.2023 - Current
- Greeted and seated customers, ensuring a welcoming atmosphere.
- Managed waitlists and reservations, optimizing table turnover.
- Communicated effectively with kitchen staff to relay customer preferences.
- Assisted in training new hosts on operational procedures and customer service standards.
- Developed positive relationships with regular customers to enhance repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Volleyball Referee
Leff's Lucky Town
Wauwatosa, WI
04.2023 - 08.2025
- Enforced game rules and ensured player safety during competitive matches.
- Evaluated player performance and provided constructive feedback to improve skills.
- Collaborated with coaching staff to communicate rule interpretations and game strategies.
- Managed player disputes and maintained sportsmanship throughout games.
Athletic Student Volunteer
Wauwatosa East High School
Wauwatosa, WI
08.2023 - 06.2025
- Developed and implemented training programs to enhance player skills and teamwork.
- Mentored junior coaches, fostering professional growth and enhancing coaching techniques.
- Evaluated player performance, providing constructive feedback to improve individual and team dynamics.
Shadowing Student
St. Mary's General Hospital
Milwaukee, WI
10.2024 - 10.2024
- Assisted healthcare professionals in patient care activities and daily operations.
- Observed various clinical procedures to gain practical knowledge of hospital practices.
Student Volunteer
Camp Invention
Wauwatosa, WI
07.2024 - 08.2024
- Facilitated hands-on STEM activities for children, promoting creativity and problem-solving skills.
- Assisted in planning and executing educational programs, enhancing participant engagement and learning outcomes.
- Collaborated with team members to develop innovative projects, fostering teamwork and communication among participants.
- Mentored younger volunteers, providing guidance and support to improve their contributions to camp initiatives.
Education
Bachelor of Science - Biology
University of Wisconsin, Madison
Madison, WI05.2029
Skills
- Leadership
- Customer service
- Team collaboration
- Effective time management
- Detail-oriented
- Collaborative approach
- Constructive feedback
Timeline
Shadowing Student
St. Mary's General Hospital
10.2024 - 10.2024
Student Volunteer
Camp Invention
07.2024 - 08.2024
Athletic Student Volunteer
Wauwatosa East High School
08.2023 - 06.2025
Volleyball Referee
Leff's Lucky Town
04.2023 - 08.2025
Host/Wait Staff Member
Wy'east Pizza
02.2023 - Current
Bachelor of Science - Biology
University of Wisconsin, Madison