Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Tilman Shaw

Lithonia

Summary

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Knowledgeable Customer Service Clerk with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.

Overview

23
23
years of professional experience

Work History

Car Detailing Specialist

Perfection Auto Detailing
05.2024 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Responsible for meticulously cleaning and restoring vehicles to a like-new condition ensuring high customer satisfaction.
  • Exterior and interior cleaning, polishing, waxing, as well as other specialized treatments to enhance the appearance and longevity of the vehicle.
  • Customer service with staff to ensure specific needs and preferences meet or exceeds client's expectations.

Customer Service Desk Clerk

Maryland Correctional Enterprise
03.2002 - 05.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Oversaw the processing of customer orders, ensuring timely and accurate delivery.
  • Engaged in cost accounting, purchasing, and report writing, contributing to efficient business operations.
  • Managed inventory control, delivery scheduling and logistics coordination for multiple operations.
  • Conducted quality control inspections, ensuring compliance with FDA regulations and maintaining high standards of cleanliness and safety.

Education

Associate of Arts -

Family Radio School of
Oakland, CA
01-2009

High School Diploma -

Foothill High School
Santa Maria, CA
06-1989

Skills

  • Customer relations
  • Active learning
  • Expert problem solving
  • Call center experience
  • Quality assurance
  • Customer focus
  • Analytical thinking
  • Customer service
  • Microsoft outlook
  • Multitasking

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Languages

English
Full Professional

Timeline

Car Detailing Specialist

Perfection Auto Detailing
05.2024 - Current

Customer Service Desk Clerk

Maryland Correctional Enterprise
03.2002 - 05.2024

Associate of Arts -

Family Radio School of

High School Diploma -

Foothill High School

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Tilman Shaw