Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
TEACHING EXPERIENCE / TEACHING ASSISTANTSHIPS
Academic Experience
Publications
Generic

Timothy Pratt

LAGRANGEVILLE,NY

Summary

I have a passion for leaning new technologies, and a deep commitment of sharing and helping drive an understanding in the use and adoption of new technologies for others and the positive interaction between scientists and commercial enterprise (presales or post-sales). I want there to be success for the end-user from my training and guidance whether direct or indirect from content i have created. I enjoy meeting people and always work to be the go-to trusted partner / advisor / mentor.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Application Support Specialist/Manager

Carl Zeiss Microscopy
01.2013 - Current
  • Senior team member for primarily post-sales support for all Light Microscopy products hardware/software, and the surrounding applications (Bio and Materials) via direct support for colleagues (sales and service) as well as customers. I aim to provide exemplary support and training on wide field microscopes. In areas including but not limited to; Laser confocal, Lightsheet, laser microdissection, Contrast methods for Biology and Material’s Applications cameras, software, and the applications surrounding these. I do both support and training for (internal and external) persons and assist at tradeshows, and thoroughly enjoy being the interface between a company’s products and customers and business partners. I especially enjoy the training and learning aspects of the solutions thus contributing to others understanding. It’s very gratifying to see increased productivity and success via robust data collection as a result. I work hard to foster trust and loyalty in the process through open and honest communication. Management duties - team development (business and personal), key role metrics and goal setting and continuous process improvement.
  • Participated in application testing cycles to identify defects and validate fixes before deployment into production environments.
  • Customized software solutions based on individual client requirements, ensuring seamless integration with existing systems.
  • Assisted in the development of training materials for new hires, conducting informative sessions on best practices in application support services.
  • Created comprehensive documentation for application functionality and support procedures, aiding in faster issue resolution.
  • Streamlined support processes for increased efficiency and reduced ticket resolution time.
  • Influenced positive change within the organization by championing continuous improvement initiatives related to the support function.
  • Enhanced system performance by troubleshooting and resolving complex application issues.
  • Mentored junior team members to enhance their technical skills and improve overall team performance.
  • Managed incident escalation process, coordinating with senior management and stakeholders for effective communication during crisis situations.
  • Improved user satisfaction with timely and accurate issue resolutions.
  • Collaborated with cross-functional teams to resolve high-priority incidents, minimizing downtime for critical applications.
  • Established strong relationships with key business stakeholders, fostering a collaborative environment for addressing and resolving application challenges.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Generated reports to track performance and analyze trends.
  • Provided remote support to global users across different time zones, ensuring round-the-clock availability of critical applications.

Product Marketing Manager

Carl Zeiss Microscopy
10.2011 - 12.2012
  • Responsible for direct and indirect sales channels, incentives for dealer-based sales of several product lines including: Laser Microdissection/ Optical tweezer instruments, Imaging software and the Zeiss digital camera product lines. Helped established the 3rd party web-based U.S Marketing of the multi million-dollar product portfolio of Laser microdissection/ optical tweezer instruments. Set sales pricing margins, leveraged international resources to push down costs for US sales, set consumables inventory levels. Assisted product offerings from pre-sale to post-sales interactions by training key team members to be key points of support.
  • Enhanced brand positioning through comprehensive market research and competitor analysis.
  • Launched new products successfully by collaborating with cross-functional teams on go-to-market strategies.
  • Increased product awareness by developing and executing targeted marketing campaigns.
  • Performed thorough market research and competitive analysis to understand and effectively communicate product value proposition.
  • Led staff and external agencies to develop products and promotions, analyze sales, manage trade shows, purchase media, provide creative services and conduct PR.
  • Developed compelling sales materials, including presentations, brochures, and whitepapers for prospective clients.
  • Researched competitive solutions and maintained competitive market comparisons and evaluations.
  • Collaborated with marketing department to define positioning and messaging and plan market launch, public relations and lead generation campaigns.

IA Application Support Specialist

Carl Zeiss Microscopy LLC
09.2007 - 10.2011
  • Provided support for imaging software and cameras and the application support for sample handling for the LCM. Supported 3rd party microscope hardware/components including digital cameras and all of their applications. Trained new and experienced users on many modules for software and hardware platforms
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Provided training to end users on new and updated systems and software.
  • Contributed to the successful implementation of new company-wide applications by assisting with requirements gathering, testing, documentation, training sessions.
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Demonstrated a strong commitment to professional development by attending industry conferences, webinars, and workshops, staying current on the latest technologies and trends in application support.

Education

Post-Doctoral Research - Pulmonology

New York University School of Medicine
Tuxedo Park, NY
09.2007

Ph.D. - Molecular Biology

The University At Albany
Albany, NY
05.2005

M.S. - Cell & Molecular Biology

State University of New York At Albany
Albany, NY
05.1997

B.S. - Biological Sciences

Cornell University
Ithaca, NY
05.1989

Skills

  • Microscopy Including: multiple imaging modalities and detectors: Widefield, Confocal, Laser Microdissection, Optical Tweezers, Deconvolution, TIRF, Nipkow Spinning Disk, CCD, EM-CCD, CMOS, Lighting methods for Live Cell Imaging optimization, Structured Illumination and many Methods lice Phase contrast, DIC, C-DIC, IR-DIC, TL-RL
  • Troubleshooting virtually all possible hardware and software and application issues for users in small and large facilities in industry and academia across North America
  • Image processing and analysis, segmentation models IA assisted segmentation models, segmentation, Basic Python, Product Marketing, Sales Process, Team Building, and continuously driven to be ever-better customer experience and interactions driving satisfaction and loyalty and trust within a globally respected professional sales organization
  • Customer support
  • Network configuration
  • User training
  • Team mentoring

Accomplishments

  • Supervised team of 6 staff members.

Certification

Carl Zeiss Certified Trainer as (part of a global trainer certification program) - Awarded 2024

Languages

Spanish
Limited Working

Interests

  • Enjoy participating in biking and yoga for overall physical and mental well-being
  • Photography Nature & Astrophotgraphy


  • Outdoor Recreation; swimming, skiing hiking skating

Timeline

Senior Application Support Specialist/Manager

Carl Zeiss Microscopy
01.2013 - Current

Product Marketing Manager

Carl Zeiss Microscopy
10.2011 - 12.2012

IA Application Support Specialist

Carl Zeiss Microscopy LLC
09.2007 - 10.2011

Post-Doctoral Research - Pulmonology

New York University School of Medicine

Ph.D. - Molecular Biology

The University At Albany

M.S. - Cell & Molecular Biology

State University of New York At Albany

B.S. - Biological Sciences

Cornell University

TEACHING EXPERIENCE / TEACHING ASSISTANTSHIPS

  • University at Albany:
  • Immunology & Cell Biology Laboratory Courses: Teaching Assistant
  • Responsible for independently teaching/grading a laboratory class with a strong scientific writing component. Taught both undergraduate & graduate students in these writing intensive laboratory classes for 8 semesters.
  • Undergraduate Mentor
  • Tutor for general biology/chemistry students as part of a Free offering to students via the Office of Academic affairs to assist especially, the struggling students of the university level Introductory biology classes to support their learning needs and extra help requirements often needed to help them visualize and understand the topics.
  • Molecular Biology Laboratory Lab: Teaching assistant
  • Instructed and lectured in both procedural safety and technique related theory for an undergraduate molecular biology lab.

Academic Experience

  • NYU School of Medicine - Department of Environmental Medicine
  • Post-Doctoral Fellow (NIH Institutional Training Grant)
  • Pulmonary Toxicology Laboratory: Investigating post-Inhalational therapies for acute ricin poisoning using antibodies / intrabodies as well as inhibitors of MAPK, JNK and ERK pathways to lessen the toxic sequelae of ricin (RCA60) in the mouse lung.
  • University at Albany:
  • Doctoral Thesis Research Project- Advisor Dr. Robert Osuna
  • Identify in vitro transcription conditions allowing transcription from the fis promoter (fisP). Correlated the cis and trans factors important for fisP transcription in vitro with the in vivo changes in log phase growth milieu of E. coli in rich media.
  • Doctoral Thesis: Pratt, T.S., 2005, College of Arts & Science, Department of Biology. Thesis Collection, State University of New York at Albany. Transcription Study of the Escherichia Coli Fis Promoter: Characterization of Factors Affecting Transcription In vitro and Examination of Alternative Transcription Initiation Sites In vitro and In vivo.
  • Masters Thesis: Pratt T.S.,1996, Master's Thesis, College of Arts & Science, Department of Biology. Thesis Collection, State University of New York at Albany. In vivo Regulation of the fis Promoter in Escherichia coli.
  • PRE-GRADUATE WORK
  • Samuel Stratton Dept. of Veterans Affairs Medical Center: Laboratory Technician:
  • Neurobiology Lab
  • Performed surgeries to sever the optic chiasm of normal and myelin deficient rats. Examined the optic nerve for re-growth in controls and animals given fetal brain tissue transplants by analyzing fixed brain sections by both light and electron microscopy.
  • Pulmonology Lab
  • Correlated the induction of genes and proteins necessary for removal of superoxide radicals formed in cells exposed to hyperoxia or treated with chemical inducers of oxygen radicals.
  • Hematology Lab
  • Compared levels of Heavy and Light Ferritin in serum from healthy and ill men. Measured cytokine production in cells as a result of secondary signals from arachidonic acid metabolism and growth factors on lymphocytes.

Publications

  • Timothy S. Pratt, Martha L. Hale, Chad J. Roy, and Kam-Meng Tchou-Wong. Oropharyngeal Aspiration of Ricin as a Lung Challenge Model for Evaluation of the Therapeutic Index of Antibodies against Ricin A-Chain for Post-Exposure Treatment. Exp Lung Res. 2007 Oct-Nov;33(8-9):459-81.
  • Meranda D. Bradley, Michael B. Beach, Jason de Koning, Timothy S. Pratt and Robert Osuna. Global Effects of Fis on Escherichia coli Gene Expression During Growth. Microbiology. 2007 Sep;153(Pt 9):2922-40.
  • Kimberly A. Walker, Prabhat Mallik, Timothy S. Pratt, and Robert Osuna. The Escherichia coli fis promoter is regulated by changes in the levels of its transcription initiation nucleotide CTP. J Biol Chem. 2004 Dec 3;279(49):50818-28. Epub 2004 Sep 22.
  • Mallik P, Pratt TS, Beach MB, Bradley MD, Undamatla J, Osuna R. Growth phase-dependent regulation and stringent control of fis are conserved processes in enteric bacteria and involve a single promoter (fisP) in Escherichia coli. J Bacteriol. 2004 Jan;186(1):122-35.
  • Pratt, T.S., T. Steiner, L. Feldman, K. Walker, and R. Osuna. Deletion Analysis of the fis Promoter Region in Escherichia coli: Antagonistic Effects of IHF and Fis. J Bacteriol. 1997 Oct;179(20):6367-77.