Highly motivated employee with strong work ethic, adaptability, and exceptional interpersonal skills. Adept at coaching staff, closing sales opportunities, and meeting goals. Demonstrated ability to lead and motivate a team.
Overview
10
10
years of professional experience
Work History
Banker
Blaze Credit Union
Roseville, MN
02.2022 - Current
Since joining in 2022, I have played a key role in ensuring that the Roseville Branch consistently ranks within the top five performers for all sales categories.
Promoted growth and skill development of branch employees by conducting team huddles and one-on-one coaching sessions.
Achieved successful outcomes by coaching 7 tellers, leading to their career advancements.
Consistent performer in additional product categories that protect the member including GAP, Mechanical Breakdown Protection, and Payment Protection.
Built strong internal relationships to maximize partnerships with other departments, to enhance member experiences.
Highly skilled at resolving members' issues and providing accurate solutions through effective problem-solving techniques.
Educate members on how to optimize Blaze's services to meet their individual needs.
Account Manager
Juhl Insurance Agency
Farmington, MN
06.2021 - 02.2022
Educate prospective clients about insurance coverage differences to provide customized coverage.
Evaluate and pursue sales leads obtained through direct referrals, networking, marketing, cold-calling, and lead databases.
Communicated with clients via email, phone, online presentations, screen-share, and in-person meetings.
Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
Customer Specialist / Sales Manager
Walser Automotive Group
Burnsville, MN
04.2018 - 05.2021
Achieved substantial sales with high profit per vehicle using suggestive selling.
Secured Service Contracts, GAP Protection, and other products by applying knowledge of customer preferences and active listening skills.
Maintained performance targets by coaching staff and proactively resolving department-level issues.
Stayed up-to-date on all changes in policies, products, and financing.
Became a leader in product knowledge and financial literacy.
Built trusting relationships with customers by making personal connections.
Sales Assistant
Finance of America Mortgage LLC
Edina, MN
11.2016 - 06.2017
Gathered and submitted documents to Underwriting for file approval.
Reviewed appraisal to ensure value, condition, and collateral is adequate.
Reviewed title work prior to underwriting to ensure all conditions had been cleared.
Helped manage $1.5 million monthly pipeline.
Personal Banker
TruStone Financial
Roseville, MN
08.2014 - 10.2016
Opened new customer accounts, including checking, savings and lines of credit.
Accounted for 66% of closed branch referrals as a Teller.
Identified customer financial needs, goals, and objectives and offered appropriate financial products to suit needs.
Represented branch at numerous community events.
Skills
Difference Maker
Coaching and Mentoring
Proven sales track record
Sharp problem solver
Effective team player
Skilled in Microsoft Office
Cross-Selling and Upselling
Employee Development
Exceptional Product Knowledge
Member-oriented
Goal-oriented
Affiliations
7-time Certificate of Achievement - Walser Automotive Group
Up and Coming Award – Finance of America – Edina Branch
7-time recipient of the Quarterly KeyStone Award - TruStone Financial
Sr. Business Application Systems Analyst at Blaze Credit Union (FKA: Hiway Credit Union)Sr. Business Application Systems Analyst at Blaze Credit Union (FKA: Hiway Credit Union)