Tim Brown
Director
Savoy,IL
Summary
Performance-driven professional with extensive experience in optimizing organizational processes and driving team success. Known for fostering collaborative environments and adaptable leadership style. Strong capabilities in strategic planning and performance analysis, ensuring consistent achievement of targets and goals.
Overview
13
13
years of professional experience
Work History
Director of Performance
DCC Propane
04.2021 - 10.2025
- Developed performance metrics to enhance operational efficiency across regional teams.
- Collaborated with cross-functional teams to identify and address performance gaps.
- Implemented training programs to elevate team capabilities and drive engagement.
- Analyzed data trends to inform strategic decision-making and improve service delivery.
- Spearheaded change management initiatives to successfully implement new policies, procedures, and systems across the organization.
- Drove process improvements through thorough analysis of operational inefficiencies leading to streamlined workflows and reduced waste.
General Manager of Operations
DCC Propane
04.2018 - 10.2021
- Led cross-functional teams to implement safety protocols, improving compliance and minimizing incidents.
- Developed training programs for staff, increasing employee engagement and operational knowledge.
- Analyzed performance metrics to identify improvement areas, driving strategic initiatives for operational excellence.
- Facilitated regular team meetings to promote collaboration, address challenges, and share best practices among staff.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
District Manager
DCC Propane
02.2014 - 04.2018
- Established performance benchmarks, driving accountability and enhancing team productivity.
- Collaborated with corporate leadership to align district objectives with organizational goals.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Water Sales Representative
DCC Propane
10.2012 - 02.2014
- Delivered product presentations demonstrating features and benefits to potential clients.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
No Degree - Business
Parkland College
Champaign, ILSkills
- Customer focus
- Operational efficiency
- Coaching
- Metrics tracking
- Key performance indicators
- Competitive analysis
- Corporate culture
- Employee engagement
- Teamwork and collaboration
- Problem-solving
- Multitasking and attention to detail
- Excellent communication
Accomplishments
- Four different roles in 13 years. (Sales, District, General, and Director)
- Supervised team of 10-12 staff members.
- Used Microsoft Excel to track different metrics/KPI's.
- Built team of inside sales reps from ground up.
- Provided leadership and culture guidance presentations throughout career.
- Helped develop process and policy changes throughout career.
- Improved efficiency with logistic enhancements for routing.
- Increased customer base in rental water conditioning by 25%, (500 customers in 3 year period, 2015-2018).
- Knowledge and experience in customer experience/service, water conditioning sales, operations, logistics, and budgets.
- Use of Outlook, Word, Power Point, and Excel, some Articulate.
Timeline
Director of Performance
DCC Propane
04.2021 - 10.2025
General Manager of Operations
DCC Propane
04.2018 - 10.2021
District Manager
DCC Propane
02.2014 - 04.2018
Water Sales Representative
DCC Propane
10.2012 - 02.2014
No Degree - Business
Parkland College