TIm Calhoun
Louisville,KY
Summary
Dynamic leader with extensive experience at America's Floor Source, excelling in operations management and business development. Mastered budget control, reducing inventory shrinkage by 25%, and spearheaded innovative strategies to enhance customer satisfaction and staff development. Proven track record in leveraging business administration acumen and interpersonal skills to achieve and surpass goals.
Overview
10
10
years of professional experience
Work History
Director of Installation and Warehousing
America's Floor Source
05.2024 - Current
- Manage 18+ Employees
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced inventory shrinkage by 25%
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
Operations Manager
America's Floor Source
05.2019 - 05.2024
- Managed 30+ Employees
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Managed $2,000,000+ in inventory
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Account Manager
America's Floor Source
07.2016 - 05.2019
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Generated advertising brochure for vendor use.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to event marketing, sales and brand promotion.
- Met existing customers to review current services and expand sales opportunities.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Installation Manager
America's Floor Source
06.2014 - 07.2016
- Negotiated labor contracts with general contractors and subcontractors.
- Scheduled daily installs for more than 30 crews
- Hired and Interviewed subcontractors
- Troubleshoot and solve problems to ensure customer satisfaction
- Completed installer payroll
Education
High School Diploma -
Butler High School
Louisville, KY05-2019
Skills
- Business Administration
- Budget Control
- Project Management
- Business Development
- Logistics Management
- Staff Development
- Operations Management
- Facilities Management
- Issues Resolution
- Hiring and Retention
- Contract and Vendor Management
- Budget Management
Timeline
Director of Installation and Warehousing
America's Floor Source
05.2024 - Current
Operations Manager
America's Floor Source
05.2019 - 05.2024
Account Manager
America's Floor Source
07.2016 - 05.2019
Installation Manager
America's Floor Source
06.2014 - 07.2016
High School Diploma -
Butler High School
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