Tim Dicken
Dallas
Summary
Seasoned Retail General Manager with proven track record in managing large scale retail operations. Experienced in strategic planning, staff training and development, performance assessment, inventory management, customer service enhancement and sales targets achievement. Skills include leadership, team building and problem-solving capability. Demonstrated history of improving operational efficiency while maintaining high standards for customer satisfaction.
Overview
20
20
years of professional experience
Work History
Women’s Assistant Department Manager
Ralph Lauren
Highland Park
09.2021 - Current
- Led merchandising and floor changes to enhance overall visual presentation.
- Achieved personal sales exceeding $800,000 while managing department operations.
- Trained new employees on company policies and procedures, ensuring compliance.
- Assisted in hiring for open positions within $12 million store to strengthen team.
- Monitored departmental progress against established goals and objectives to drive performance.
- Participated in strategic planning initiatives to support business growth.
General Manager
Ralph Lauren
Denver
01.2018 - 01.2019
- Reestablished brand presence in Denver market through strategic marketing initiatives.
- Successfully recruited and trained management, sales, and support staff for 2018 store launch.
- Surpassed financial sales plan during first fiscal year of operations.
- Achieved highest Staffing Health Check rating in Southwest district, maintaining top performance.
General Manager
Sam Edelman
Dallas
01.2016 - 01.2018
- Successfully staffed team for 2016 new store opening, ensuring operational readiness.
- Introduced innovative brand concept to a high-profile shopping center in the US.
- Achieved monthly financial sales plan as first store in fleet.
- Developed expertise in niche market of women's specialty footwear.
- Recruited and trained part-time sales professionals achieving highest SPH in company for 2016-2017.
General Manager
Ralph Lauren
Dallas
01.2007 - 01.2016
- Developed two department managers to general manager level and promoted numerous sales associates to management positions.
- Recruited and trained new general managers across four markets during tenure.
- Created and implemented children's prototype utilized company-wide.
- Led seasonal merchandising changeovers nationwide from 2009 to 2012.
- Transitioned into new concept store, achieving financial sales plan as only successful new location.
- Consistently met annual store shrink goal, earning recognition for a score of 100 on asset protection audit at general manager conference.
Assistant Manager
American Eagle Outfitters
Dallas
01.2005 - 01.2007
- Recruited and trained 60 new hires for flagship store opening.
- Established training programs to meet weekly credit card goals as District Credit Card champion.
- Conducted weekly conference calls to discuss credit card performance and strategies.
- Scheduled shifts for staff of 40-60 employees while managing payroll effectively.
Education
B.B.A. - Music Business
Belmont University
Nashville, TNSkills
- Profit and loss analysis
- Recruitment strategies
- Payroll management
- Inventory oversight
- Merchandising techniques
- Team management
- Employee onboarding
- Budget management
- Retail operations
- Labor cost optimization
- Event coordination
- Human resources management
- Sales leadership
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Women’s Assistant Department Manager
Ralph Lauren
09.2021 - Current
General Manager
Ralph Lauren
01.2018 - 01.2019
General Manager
Sam Edelman
01.2016 - 01.2018
General Manager
Ralph Lauren
01.2007 - 01.2016
Assistant Manager
American Eagle Outfitters
01.2005 - 01.2007
B.B.A. - Music Business
Belmont University
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