Tim Etherington
San Diego,CA
Summary
High-performance sales professional specializing in high-volume outbound environments with a proven record of KPI-driven success. Consistently a top performer at RIVO Holdings, averaging 260+ outbound calls per day with strong conversion and closing ability. Background includes luxury hospitality and quality assurance roles at Marriott International and The Ritz-Carlton, building strong communication, client service, and relationship management skills.
Overview
10
10
years of professional experience
Work History
Sales Executive
RIVO Holdings, LLC
San Diego, CA
12.2025 - Current
- Top 10 sales executive on a team of 70+ representatives in a high-volume outbound sales environment
- Averaging 260 outbound calls per day with a focus on speed, qualification, and closing efficiency
- KPI-driven performer consistently maintaining high conversion and close rates
- Experienced in fast-paced sales cycles requiring discipline, resilience, and strong communication skills
Quality Assurance
Marriott International
San Diego, CA
09.2024 - 12.2025
- Ensured consistent service quality and brand standards across guest-facing hotel and restaurant operations
- Analyzed guest feedback and performance metrics to identify service gaps and improvement opportunities
- Partnered with department leaders to implement corrective actions and enhance guest experience
- Drove continuous improvement initiatives aimed at increasing guest satisfaction and loyalty scores
Lead Bartender
Marriott International
08.2022 - 09.2024
- Led bar operations ensuring consistent service quality during high-volume periods
- Trained and supported staff to maintain workflow efficiency and service standards
- Delivered high-level guest experiences in a fast-paced hospitality environment
- Managed inventory and operational execution while ensuring compliance with standards
Lead Bartender
The Ritz-Carlton Hotel Company
10.2019 - 08.2022
- Delivered luxury guest experiences in a 5-star hospitality environment
- Built strong client relationships through personalized service and engagement
- Maintained high-volume service while ensuring precision and professionalism
- Developed communication and emotional intelligence in client-facing settings
Forklift Operator (Garden Department)
The Home Depot
09.2016 - 09.2019
- Operated forklift equipment to move and organize garden department inventory
- Ensured accurate stocking and order fulfillment in a fast-paced environment
- Supported warehouse operations through efficient inventory flow and logistics
Education
Bachelor of Science - Business Communications
California State University, San Marcos
San Marcos, CASkills
- High-Volume Outbound Sales
- Cold Calling & Prospecting
- Objection Handling & Closing
- Lead Qualification
- Customer Relationship Management
- Communication & Emotional Intelligence
- KPI & Performance Driven Execution
Timeline
Sales Executive
RIVO Holdings, LLC
12.2025 - Current
Quality Assurance
Marriott International
09.2024 - 12.2025
Lead Bartender
Marriott International
08.2022 - 09.2024
Lead Bartender
The Ritz-Carlton Hotel Company
10.2019 - 08.2022
Forklift Operator (Garden Department)
The Home Depot
09.2016 - 09.2019
Bachelor of Science - Business Communications
California State University, San Marcos
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