Joey Gonzalez
Westminster,CA
Summary
Motivated sales professional with over two years of high-volume outbound call experience in fast-paced environments. Proven ability to exceed sales goals, build rapport quickly over the phone, and thrive under structured training programs. Eager to transition into the mortgage lending industry with loanDepot’s ACES program, and pursue NMLS licensing. Known for exceptional communication, adaptability, and a strong commitment to client satisfaction.
Overview
3
3
years of professional experience
Work History
Quality Control Inspector
Cla-Val
Costa Mesa, California
03.2025 - Current
- Performed detailed inspections on mechanical assemblies for compliance and quality.
- Gained experience in following precise standards, documentation, and performance metrics.
- Demonstrated diligence and attention to detail in a regulated environment.
Telemarketer
Gateway Marketing Inc
Apple Valley, California
11.2023 - 01.2025
- Generated over 50 outbound calls daily to qualify leads for tax debt relief services.
- Effectively communicated benefits and services, resulting in consistent weekly conversion targets.
- Built client trust through consultative phone conversations and needs assessments.
- Maintained accurate lead and customer notes in the CRM system for follow-up and retention.
Customer Service Associate
DFX4 Amazon
Victorville, California
01.2023 - 10.2023
- Resolved high volumes of customer inquiries, exchanges, and return issues with 95% satisfaction rating.
- Developed expertise in troubleshooting and conflict resolution in time-sensitive scenarios.
- Collaborated with cross-functional teams to resolve escalated issues, and enhance service delivery.
- Recognized for maintaining performance metrics in a metrics-driven environment.
Education
High School Diploma -
Narbonne High School
Torrance, CA06-2018
Skills
- High-Volume Outbound Sales
- Customer Needs Analysis
- Scripted Call Delivery
- CRM & Call Tracking Tools
- Active Listening & Objection Handling
- Time Management & Prioritization
- Bilingual: Fluent in Spanish
- Microsoft 365 Suite
- Team Collaboration
- Performance-Driven Mindset
Additional Details
- Open to relocation or commuting to Irvine, CA
- Willing and able to complete SAFE/NMLS licensing process
- Seeking long-term career path in financial services industry
Timeline
Quality Control Inspector
Cla-Val
03.2025 - Current
Telemarketer
Gateway Marketing Inc
11.2023 - 01.2025
Customer Service Associate
DFX4 Amazon
01.2023 - 10.2023
High School Diploma -
Narbonne High School