Tim Gore

Outboard motor repair and service Customer interaction from start to finish

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Created and developed Outboard Motor Service Department Scheduled customer service/repair Performed all phases of outboard motor repair Oversaw repairs of other boat repairs Ensure proper parts ordered for all service/repairs Supervised service team for yard maintenance Water test/deliver customer boats as needed Provided customer interaction from greeting to final presentation of completed invoice Employee training

• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Monitored inventory levels and placed orders to replenish stock.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Hired, trained and supervised team of service staff members to meet business goals.

Sales and service of Aquasport, Harris Pontoon, Alumacraft boats. Sales and service of Johnson, Evinrude, and Yamaha outboard motors Service of all outboard motor brands Managed all aspects of boat dealership