Tim Harmey
West Hollywood,CA
Summary
Customer success manager dedicated to providing tailored solutions that drive business growth. Actively seeking an opportunity to join a team focused on collaboration and results.
Overview
7
7
years of professional experience
Work History
Senior Agent Experience Manager
Compass
Beverly Hills, CA
03.2023 - Current
- Manage a diverse roster of 50+ top agent accounts, ensuring their needs are met and fostering strong, trusting relations
- Develop product adoption strategies and lead team of junior team members to execute across Southern California
- Spearhead efforts to rebuild workplace culture after return to office, with a specific emphasis on planning and hosting events for newly onboarded agents centered around community and collaboration
- Identify opportunities to enhance the agent onboarding process, collaborating across departments to ensure a seamless new agent experience
Agent Experience Manager
Compass
Beverly Hills, CA
06.2018 - 03.2023
- Manage book of 50+ real estate agents and teams, each with unique business goals
- Onboard new agents and integrate them into the Compass ecosystem
- Facilitate one-on-one and group trainings to inspire agents to use our tools and grow their business
- Develop and execute marketing strategies to meet product adoption goals
Recruiter
Enjoy
Los Angeles, CA
04.2017 - 06.2018
- Sourced and screened new talent to join the field and HQ teams to provide unique experiences for our customers
- Recruited founding teams in Seattle and Phoenix, and greatly expanded existing team in Southern California
- Coordinated interviews between candidates and hiring managers
- Planned and executed local hiring events with hiring managers
- Provided positive and memorable experience for all candidates
Education
Bachelor of Arts - Theatre: Performance
American University
Washington, DC 08.2008 - 2012.05
Skills
MacOS & iOS
Timeline
Senior Agent Experience Manager
Compass
03.2023 - Current
Agent Experience Manager
Compass
06.2018 - 03.2023
Recruiter
Enjoy
04.2017 - 06.2018
Bachelor of Arts - Theatre: Performance
American University
08.2008 - 2012.05