Jamie Salanguit
Cibolo,Texas
Summary
Dynamic IT professional with 20 years of dedicated service in the U.S. Navy as a Senior Medical Department Head and Independent Duty Corpsman, complemented by the completion of an intensive Information Technology program focused on Cybersecurity. Holds multiple CompTIA certifications, including A+, Network+, Security+, and CYSA+, demonstrating a strong foundation in IT principles and practices. Exhibits exceptional capabilities in high-pressure decision-making, technical documentation, incident response, and compliance management, with a proven track record of analyzing complex problems and implementing effective operational safeguards. Expertise in managing sensitive data, maintaining operational readiness, and training diverse teams to excel in dynamic environments while optimizing processes and ensuring data privacy.
Overview
28
28
years of professional experience
1
1
Certification
Work History
IT & Cybersecurity Training / Hands-On Experience
My Computer Career
04.2025 - 10.2025
- Over 400 hours of technical lecture and hands-on labs
- Practiced monitoring daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed
- Trained in implementing and maintaining system security and configurations of organizations’ servers while providing IT support, including planning, software, and hardware configuration for end-users
- Analyzed information to determine, recommend, and plan layout for the type of computers and peripheral equipment modifications to existing systems
- Generated and verified physical security algorithms for software, firmware, and hardware
- Troubleshot hypothetical incidents by recording detailed information from the “customer” and relaying it to the correct department for further assistance
- Displayed strong judgment in prioritizing workload based on the needs of the business and end-users
- Utilized knowledge of standard network protocols such as TCP/IP, DHCP, and common network devices such as routers, and switches to ensure sustained internet connectivity
Elections Clerk
Guadalupe County, TX
03.2022 - 11.2025
- Voter Assistance, help with questions about voting processes, ID requirements and absentee ballots.
- Ensure adherence to local, state and federal election laws and regulations.
- Process voter registration applications and maintain accurate voter records.
- Set up polling locations, open and close, include arranging, voting equipment and materials.
- Issue ballots, collect completed, assist in counting votes post-election.
- Closed 60 voting booths by sealing ballot boxes and turning in votes.
- Coordinated with 7 member team to verify proper placement and quantities of ballots and equipment.
Substitute Teacher, K-12
ESS
12.2022 - 04.2023
- Delivered instruction across multiple subjects, adapting methods to diverse learning styles in over 20 classrooms.
- Maintained accurate student records and communicated academic progress to parents.
Cocktail Server
MGM Resorts
01.2001 - 02.2002
- Delivered timely, accurate service in a high-volume environment while managing cash transactions.
- Maintained organized work areas to optimize efficiency during peak hours.
- Supported needs of 100 person wait staff who attended to specific needs of countless customers daily for Casino and Cocktail lounge and restaurant with high standards of professionalism.
- Maintained accuracy and efficiency when processing sales transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Front Desk Agent
Marriott
01.1998 - 01.2001
- Utilized hotel management systems to process reservations, check-ins, and guest accounts.
- Maintained accurate records and optimized room allocation to maximize occupancy.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Education
Comp TIA Certifications (4) - Computer Career
My Computer Career
Online10-2025
Medical Billing & Coding Certificate - undefined
DeVry University
Downers Grove, IL01.2021
Bachelor of Science - Criminal Justice Administration
City University of Seattle
Seattle, WA01.2018
Associate of Arts - Criminal Justice
College of Southern Maryland
La Plata, MD01.2007
Skills
- Operating Systems: Windows (XP, 7, 10), Windows Server (2008, 2012), macOS, Ubuntu/Linux, Android, iOS
- Software & Applications: VMware, Microsoft Office Suite (Excel, Word, Outlook, Teams, etc), Adobe Acrobat, Microsoft Exchange, VPN clients (Connect Tunnel, SonicWall, Windows native), various business applications
- IT Support Tools: Remote support tools (Bomgar, TeamViewer, LogMeIn), Antivirus software (Sophos, ESET, Malwarebytes), Ticketing systems (ICE, BMC Track-It, Smart Service Desk), Active Directory
- Hardware: Windows desktops/laptops, iMac, MacBook Pro/Air, Windows servers, iOS/Android smartphones and tablets (Samsung, iPhone, iPad), Printers (laser, inkjet, 3D)
- Team collaboration
- Business strategies
- Documentation and control
- Policy and procedure modification
- Verbal and written communication
- Data management
- Organization and multitasking
- Recordkeeping and reporting
- Travel arrangements
- Scheduling
- Technology troubleshooting
- Database administration
- Office management
Certification
- CERTIFICATIONS: CompTIA Network+ CompTIA Security+ CompTIA A+ CompTIA CYSA+
- American Red Cross CPR – Cardiopulmonary resuscitation and life-saving procedures.
- Advanced Cardiac Life Support (ACLS) – Advanced emergency cardiovascular care.
ACCOMPLISHMENTS & HONORS
Honorable Discharge, U.S. Navy (2022) – Completed 20 years of active-duty service with distinction., National Honor Society, DeVry University (2021) – Recognized for academic excellence and leadership., Successfully led medical operations aboard deployed Navy vessels and in remote duty stations without direct physician oversight., Developed and delivered preventive health programs that reduced illness and improved operational readiness., Implemented data-driven health surveillance processes, improving compliance and reporting accuracy.
Timeline
IT & Cybersecurity Training / Hands-On Experience
My Computer Career
04.2025 - 10.2025
Substitute Teacher, K-12
ESS
12.2022 - 04.2023
Elections Clerk
Guadalupe County, TX
03.2022 - 11.2025
Cocktail Server
MGM Resorts
01.2001 - 02.2002
Front Desk Agent
Marriott
01.1998 - 01.2001
Medical Billing & Coding Certificate - undefined
DeVry University
Comp TIA Certifications (4) - Computer Career
My Computer Career
Bachelor of Science - Criminal Justice Administration
City University of Seattle
Associate of Arts - Criminal Justice
College of Southern Maryland