Tim Higgins
Fuquay-Varina,NC
Summary
Technical program management professional with proven ability to lead and deliver complex projects. Significant experience in driving high-impact initiatives and fostering team collaboration. Known for adaptability and results-oriented approach, leveraging skills in stakeholder management and strategic planning.
Overview
42
42
years of professional experience
Work History
Sr. Technical Program Manager
Oracle America Corporation
Fuquay-Varina, NC
10.2022 - Current
- Manage a 10+ year project involving the installation of computer and AV technology in 170+ Veterans Administration hospitals to facilitate the training of hospital staff on the Oracle Electronic Health Records system.
- Coordinate with Oracle properties and network engineering to develop project work scope for the installation of all cabling, computers and audio/visual training equipment.
- Request quotes from vendors for audio/visual equipment
- Submit requisitions to purchase equipment
- Coordinate and schedule onsite resources for the installation of computers and audio/visual equipment
- Oracle Health Hosting, Fuquay-Varina, NC
- Accomplishments: Successfully commissioned and decommissioned training centers at 7 Veterans Health Administration hospitals in support of the VA Electronic Health Records Modernization program.
Sr. Technical Engagement Leader/Technical Program Manager
Cerner Corporation
Kansas City, Missouri
05.2019 - 10.2022
- Managed a 10+ year project involving the installation of computer and AV technology in 170+ Veterans Administration hospitals to facilitate the training of hospital staff on the Oracle Electronic Health Records system.
- Coordinate with Oracle properties and network engineering to develop project work scope for the installation of all cabling, computers and audio/visual training equipment.
- Request quotes from vendors for audio/visual equipment
- Submit requisitions for training equipment
- Coordinate and schedule onsite resources for the installation of computers and audio/visual equipment
- Managed projects to maintain technical currency at Cerner campuses worldwide
- Managed technology installation and deinstallation projects for Cerner acquisitions and divestitures
- Shared Services Engineering/Campus Technologies, Kansas City, Missouri
- Accomplishments: Managed projects to close Cerner offices in New York City, Mason, OH and Waltham, MA
Manager/Sr. Technical Engagement Leader
Cerner Corporation
Kansas City, Kansas
07.2014 - 05.2019
- Served as technical liaison between CernerWorks and IP development teams ensuring all targets and requirements were completed on schedule and within project scope
- Managed and supported hosted client go-live events
- Planned and managed client infrastructure upgrades
- Planned and manage technical project roadmaps
- Cultivated and maintained client relationships between CernerWorks and IP development and operations teams and facilitated day-to-day operations and communications
- Directed and supported a team of system engineers and database administrators for delivering the technical aspects of client projects and day to day operations
- CernerWorks Enterprise Hosting, Kansas City, Kansas
- Accomplishments: Successfully managed project that upgraded Cerner hosted critical care outcomes prediction modeling software and transitioned 80+ clients from a third-party interface platform to a new Cerner developed interface platform resulting in zero downtime. This transition resulted in tens of thousands of dollars in third-party software support savings.
- Worked with development and operations teams to CernerWorks system architects to design and deliver optimally performing and highly available cloud systems reducing the TCO without sacrificing operational integrity and system availability.
- Managed project that stood up cloud environments that provided continuous availability and secure and patched platforms for the United States Department of Defense and Veterans Administration
- Manage team of system engineers, system architects and database administrators utilizing their skill levels and balancing of the workloads between the US and Bangalore, India CernerWorks teams.
Senior Systems Engineer
Cerner Corporation
Kansas City, Missouri
01.2013 - 07.2014
- Provided Audio Visual project management for large Cerner trade shows, conferences, summits, and town halls
- Provide audio visual technical support for internal Cerner associates at the WHQ, Innovation, Oaks, and Continuous campuses
- Provide onsite AV support for client site Cerner product demonstrations
- Connect Shows and Events Team, Kansas City, Missouri
- Accomplishments: Successfully managed the AV rental equipment procurement, delivery to site, and setup and teardown for the HIMSS 2013 and HIMSS 2014 conferences in New Orleans and Orlando. Received recognition from Cerner’s senior leadership for the flawless execution of the trade shows.
- Successfully managed the AV equipment installation project in the new Continuous Campus north and south towers. Worked closely with the general contractor, designer, Cerner Properties, and equipment suppliers to insure that all new AV hardware was installed as planned, on time, and successfully tested.
Senior Systems Engineer
Cerner
Durham, North Carolina
10.2011 - 01.2013
- Provided technical support to Clairvia executives, software engineers, client support, consultants, and administrative personnel
- Was onsite technical liaison for Cerner’s Network Infrastructure and Telephony teams
- Participated in a very successful acquisition of Clairvia by Cerner Corporation
- Worked closely with the Project Manager involved in Cerner acquisitions in transitioning over the Clairvia network, telephony, server, and workstation infrastructures
- Worked with the Cerner Workstation Team in Kansas City in transitioning all Clairvia personnel over to the Cerner workstation standards
- Worked with the Cerner telephony team in moving Clairvia over to the Avaya VoIP phone system. This involved receiving 50+ VoIP phones along with configuration and placement of the phones.
- Provided onsite installation and configuration support for the Cerner network infrastructure team. Installed a new Cisco router, PoE switches, Wireless Access Points, WAP Controller, and Juniper firewall. Assisted in setting up networking hardware to allow for remote access and administration
- Worked with local Telco/data provider in bringing Clairvia onto the Cerner MPLS network
- Successfully configured the Clairvia business unit to be supported remotely from Kansas City
- Offered a relocation to Kansas City in November 2012 to join the Shows and Events Team as a senior engineer
Information Technologies Manager
Clairvia, Inc.
Durham, North Carolina
05.2002 - 10.2011
- Managed the information technology needs of the company
- Provided technical support to an aggressive sales and client services team
- Developed and documented IT procedures that maximized daily workflow and provided maximum return on personnel investment without impeding job function. Administered Windows 2003 Small Business Server, Microsoft Exchange Server 2003, SQL Server 2000, and a SonicWall Firewall. Standardized all users on identical workstation models. Created departmental specific drive images in order to reduce man hours involved in new workstation setups. Worked closely with executive management keeping them advised on the latest technology trends.
- Durham, North Carolina
- Accomplishments: Collaborated with a select Clairvia team tasked with performing due diligence prior to the Cerner acquisition in October 2011
- Coordinated move to new office location in June 2002 and January 2011
- Assisted in the closure of the AtStaff/Clairvia Herndon Virginia office and the relocation of all office equipment to the new Durham office
- Personally removed old cable plant and installed a new Cat5e Gigabit Ethernet infrastructure saving the company several thousand dollars in material and labor costs
- Maintained a 99.97% Server uptime over a 3 year period
Information Technologies Operations Manager
Modus Media International
Morrisville, North Carolina
06.1999 - 05.2002
- Morrisville, North Carolina
Systems Engineering Manager
Per-Sé Technologies/Atwork Corporation
Chapel Hill, North Carolina
04.1998 - 11.1999
- Chapel Hill, North Carolina
Senior Systems Engineer
Per-Sé Technologies/Atwork Corporation
Chapel Hill, North Carolina
02.1997 - 04.1998
- Chapel Hill, North Carolina
Software Technical Specialist
Per-Sé Technologies/Atwork Corporation
Chapel Hill, North Carolina
11.1995 - 09.1996
- Chapel Hill, North Carolina
PC Technical Support Specialist
Per-Sé Technologies/Atwork Corporation
Chapel Hill, North Carolina
07.1993 - 11.1995
- Chapel Hill, North Carolina
Field service technician
Steris Corporation
Mentor, Ohio
12.1992 - 06.1993
- Mentor, Ohio
Data Processing Maintenance Supervisor
United States Navy
Norfolk, Virginia
01.1989 - 01.1992
- Electronics Technician
- Naval Telecommunications Center Hampton Roads
Leading Electronics Technician
United States Navy
01.1988 - 01.1989
- Electronics Technician
- USS Fortify
Electronics Technician
United States Navy
El Paso
01.1985 - 01.1988
- Electronics Technician
- USS El Paso
Education
Computer And Information Sciences
Durham Technical Community College
Durham, NCSkills
- Project Management
- Information Technologies Management
- Windows 2008, 2012, 2016 Server, Windows 7, 8, 10, and 11 RedHat and Oracle Linux 6 and 7 administration
- Exchange Server 2003 installation and administration
- Expert installer of network and voice cabling infrastructures
- Naval electronic component level repair of PCBs, communication, radar, and ancillary shipboard systems
- Agile project management
- Employee evaluations
- Client relationship
- Cross-functional team leadership
- Testing and results analysis
- Creating procedures
- Problem-solving skills
- Project cost management
- Strong analytical skills
- Scope management
- Best practices implementation
- Change management
- Analytical skills
Timeline
Sr. Technical Program Manager
Oracle America Corporation
10.2022 - Current
Sr. Technical Engagement Leader/Technical Program Manager
Cerner Corporation
05.2019 - 10.2022
Manager/Sr. Technical Engagement Leader
Cerner Corporation
07.2014 - 05.2019
Senior Systems Engineer
Cerner Corporation
01.2013 - 07.2014
Senior Systems Engineer
Cerner
10.2011 - 01.2013
Information Technologies Manager
Clairvia, Inc.
05.2002 - 10.2011
Information Technologies Operations Manager
Modus Media International
06.1999 - 05.2002
Systems Engineering Manager
Per-Sé Technologies/Atwork Corporation
04.1998 - 11.1999
Senior Systems Engineer
Per-Sé Technologies/Atwork Corporation
02.1997 - 04.1998
Software Technical Specialist
Per-Sé Technologies/Atwork Corporation
11.1995 - 09.1996
PC Technical Support Specialist
Per-Sé Technologies/Atwork Corporation
07.1993 - 11.1995
Field service technician
Steris Corporation
12.1992 - 06.1993
Data Processing Maintenance Supervisor
United States Navy
01.1989 - 01.1992
Leading Electronics Technician
United States Navy
01.1988 - 01.1989
Electronics Technician
United States Navy
01.1985 - 01.1988
Computer And Information Sciences
Durham Technical Community College