Ying Luo
Sammamish,WA
Summary
Result-oriented Senior Technical Program Manager with 12+ years of program management and 5+ years of SDET experience on top technology companies, specialized in project management and experienced in complete project cycle through strategic planning, optimizing processes, enhancing execution efficiency and cross-functional collaboration.
Overview
17
17
years of professional experience
Work History
Sr. Technical Program Manager
Amazon AWD
11.2019 - Current
- Enabled crossdocking capability at SSD DC. Crossdocked ~21% in first week of (more than 10k units per day) which got shipped in less than 24 hours saving $0.04 variable cost per unit if they were stowed. (ii) increase direct percentage of vendor inbound at DCA2 from 4% to 16% (from 60k units per month to 250k units per month with total cost per unit benefit of $0.1/unit; identified drivers for low performance and path to reach entitlement of 65%.
- Launched Pick to exhaust at 2 SSD DC. Drove cross functional discussions (supply chain, SCOT&AFT engineering teams) to clarify expectations for operations. Delivered $0.044 cents/unit distributed with an annualized entitlement $17MM/year.
- Drove launching Transportation automation planning for AWD cross AD, DCT and DOGI in RFD3 and KRB7, Improved the 10% TOLT
- Successfully migrated KRB7(DC-WMS) to IUSJ (XBPS) with a success rate of 99.76% of 5.1MM units with 14.5K ASINs
- Successfully drove the DO Optimization Transfer team implementing the fixes of decreasing 15% number of High Sev2 tickets due to no FAB output data in DO Optimization Transfer system.
- Successfully drove DO Optimization Transfer team and DO Crossdock team reducing 100% number of SAS Risk / Violations from Jan'22 to Sep'22
Sr. Technical Program Manager
Pactera Technology
06.2015 - 11.2019
- Lead the planning, implementation and successful delivery of producing high quality training data set for Cortana, Healthcare, HelpDeskPhoneCall, TTS, Machine Learning and Acoustic model development and related projects while managing large disparate customers and coordinating multiple cross functional internal teams
- Lead the planning, implementation and successful delivery of multiple projects across all phase of development by managing 900+ global resources for 24 languages
- Worked with developers, management, and vendors to continually improve applications and tools being used for speech data collection and annotation. Analyze and create processes to streamline and scale data processing projects by 50%.
- Successfully managed the end-to-end delivery of Public TV data transcription project of 5000 hours videos from data crawling, audio segmentation and transcription for 5 Nordic languages on an aggressive schedule in a very limited budget by coordinating with global cross function teams
Sr. Technical Program Manager
Microsoft
06.2012 - 05.2015
- Designed and developed compplex web application for quality assurance while installing pipes in industrial construction
- Designed, developed and successfully implemented a high performing web-based enterprise project management application for Procurement department
- Completed executive coaching program conducted by Berkeley Coaching Institute (http://www.berkeleyeci.com/)
- Selected for leadership development program (called INSPIRE) in TCS to prepare for higher management roles.
- Led an agile technical team of 7 developers from 3 different co-vendors
- Made HTML rendering 10x faster for a critical web page containing 1000+ DOM elements, each with custom client side event handlers and validations
- Involved in development and implementation of Microsoft BI in procurement department
- Designed & developed tools to automate payroll upload process leading to time savings of several hours each week
Software Development in Test
Nokia
06.2007 - 03.2012
- Successfully delivered multiple e-commerce Ovi Store mobile applications cross 40+ Nokia devices
- Automated highly transactional e-commerce web application testing using Selenium and lead an Offshore SDET team of 20 members
- Identified test process gaps and implemented solutions that improved the testing efficiency by 30%.
Education
Master of Science - Computer Science
Concordia University
Montreal, QuebecBachelor of Science - Computer Science
Hunan University
Changsha, ChinaSkills
- Program Management
- Project Management
- Software Design &Architecture
- Collaborative Leader
- Resource Management
- Machine Learning Fundamentals
- Web Application Development
- Requirement Gathering
- Agile Methodology
- Programming
- Databases
- System Design
- Design Thinking
Skills
- Web Technologies: ASP.Net 4.0, HTML, CSS, JSON,Programming: C#, VB.Net, JavaScript
- Database: SQL Server, T-SQL, RDBMS concepts
- IDE: Visual Studio,
- Reporting: Microsoft BI (Powerpivot)
- Methodologies: Waterfall, Agile (SCRUM) Test Framework:
- Machine Learning (Introductory)
Timeline
Sr. Technical Program Manager
Amazon AWD
11.2019 - Current
Sr. Technical Program Manager
Pactera Technology
06.2015 - 11.2019
Sr. Technical Program Manager
Microsoft
06.2012 - 05.2015
Software Development in Test
Nokia
06.2007 - 03.2012
Master of Science - Computer Science
Concordia University
Bachelor of Science - Computer Science
Hunan University
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