Java
Tim Hrichak
Middletown,NY
Summary
Passionate about Industry 4.0, expertise lies in establishing seamless digital connections across various applications to revolutionize factories and industries. Integrating cutting-edge technologies like AI, aim to achieve outcomes surpassing human imagination. Goal is to create digitalized environments that optimize productivity and drive innovation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Infrastructure Architect
Siemens Digital Industries Software
- Size hardware requirements for new and existing customers based on need for new servers or products
- Assist in the installation of the Teamcenter Infrastructure in Windows and Linux operating systems
- Maintain strong relationship with customers to ensure successful completion of projects
- Utilize customer's ticketing system such as ServiceNow for network tickets, VDDs, database tickets requiring SA, many others
- Troubleshoot customer Oracle and SQL Server performance issues
- Design scripts to automate installation tasks and various repeatable functions in the software NX/Solid Works/Solid Edge installation and integration
- Integrate Siemens products with SSO federation services (Okta, Shibboleth, Azure, AWS, Kerberos, and AD/LDAP)
- Writing technical documentation detailing installation processes, upgrades, TLS and SSO implementation, and Docker/K8S
- Confirm Siemens products to Federal regulations
- Create Federal Authorization to operate documents for Siemens products
- Respond to security threads found by Federally executed security scans via patches or manual fixes
- Assist customers in upgrade actives or service engagements for new offerings or functionality
- Creating and maintaining virtual machines locally or in AWS for testing of new software and automation processes Deployment Center new installations and upgrades
- Using Wireshark, Process explorer, SAML tracer, and other tools to troubleshoot and resolve issues
- Experience with Teamcenter versions 10-2406+
- Implementing and preforming various load balancer duties such as Offloaded TLS, and HA Linux installations
- Modifying Docker Images.
Manufacturing Application/Infrastructure Analyst
Lonza Group AG
03.2021 - 08.2021
- Utilized skills in server management, virtualization and automation via scripting to implement and support a new 120 server stack for high availability manufacturing software across 3 different sites
- N-Tier clustered application, involved in all layers of the application
- Multiple levels of virtualization, virtual machines running windows servers hosting JVMs
- Configure and implement monitoring system using InfluxDB hosted on CentOS
- Develop automatic fixes or email alerts custom for each issue related to application health
- Set up email groups for who should receive what alert, define the granularity of alerts
- Align with many different departments and groups such as Maintenance, Automation, Business, Logistics, Engineering
- Utilized skills in SQL, Powershell, Shell(Bash), Python, Java
- MS SQL Server management
- Manage existing Vms and install new ones, required proficiency in Vmware vSphere and its CLI
- Ensure all Vms are meeting the requirements suggested by the software vendor, and updated fully
- Preform maintenance on the servers
- Monitor activities of the application to ensure stability, detect potential issues such as memory leaks and resolve
- Determine needed resources for servers and implement
- Utilize backup software (ExaGrid) to ensure automatic off site backups for all servers
- Work with Networking team for layout of the firewalls, static IP address configurations, debug potential issues such as packet loss causing an application error
- On call support after regular working hours at any time for production impacting issues
- Implement RESTful web service calls to interface new application with old legacy applications
- Automate HTTP requests, handle responses
- Configure and debug the file share system using batch jobs to process XML files inbound and outbound, allowing the new system to send and receive additional data from legacy applications
- Created and maintained many custom scripts running automatic jobs for application stability + functionality on windows server scheduled tasks
- Support the infrastructure for new features, version builds of the software
- Worked closely with the software vendor daily to ensure proper implementation and functionality of the software as well as support any change requests and debugging
- Receive feedback from all departments and act accordingly through daily meetings
- Create and update technical documentation defining inner application workings.
IT Shop-floor and MES Support
Mercedes Benz Vans (MBV Charleston, Computacenter)
10.2019 - 09.2020
- IT Shop floor support for Manufacturing Execution Systems
- Maintain critical systems for production, ensure all systems are functioning properly
- Resolve complex production issues as quickly as possible
- Troubleshoot at first level and escalate if necessary
- Align with many different departments and groups for solutions such as Maintenance, Automation, Business, Logistics, Engineering
- Document all work done thoroughly and accurately through ticketing system
- Contribute to internal Wiki if new solutions are found
- Walk up office support
- Monitor alerts and act according to severity
- Design test and implement new solutions that either improve production or empower those supporting production
- Collaborate and receive feedback from other departments and act on it accordingly
- Support requires knowledge with Internal Siemens Software, Oracle Databases, Internal Manufacturing Execution System, Mainframe
- Windows Server Administration with accounts, groups, OU troubleshooting, LDAP integration
- Adhere to SOP for incident management according to priority
- On call support for Help Desk members
- Complete high priority upgrades to software on production critical machines
- Assist with updates or new software rollouts
- Batch and VBScript use to automate processes, ensure uptime on production critical devices
- Powershell scripting for client device projects such as printers and refresh projects(windows 10)
- Image or re-image hardware of various types according to company standard
- Collaborate with 3rd party business partners such as suppliers and software/service vendors
- Provide detailed reports of the days incidents, ways of solutions
- Quickly asses production impact of issues and if needed escalate to the proper party to resolve the issue as fast as possible
- Keep the line running
- Troubleshoot and support Kuka Robots, Siemens PLCs and associated internal production sequencing software
- Experience with Step7, TIA Portal
- Execute fixes according to the company standard
- Integrate IIS server web applications for various production related goals
- Utilize IIS server, C#, SQL, ASP.NET to create, update, and maintain various live displays to ensure associates are always working in takt time
- Read Siemens ladder logic to be able to implement connected factory software and work to fully implement industry 4.0 preventative maintenance practices
- REST API, .Net framework web applications pulling data from Manufacturing Execution Systems
- Query optimization by moving to HTTP vs hard DB queries
- GNU/Bash scripting for automation of various tasks such as updating AGV program files
- PuTTy SSH to Debian based devices, Telnet, scripting in these areas
- Experience with Ubisense for Geo-location tracking, implementation into IIS web server applications
- Use of Power BI to display reports of tasks, goals, project progress
- Overall focus on Digital Factory implementation and support, removal of paper sequence sheets and progressing to a more connected environment consistent with Industry 4.0 directives.
Factory Service Desk
Volvo Cars US Operations
01.2019 - 04.2019
- First level support for any production critical issues
- Maintain a high level (80%+) first level resolution rate
- Required vast working knowledge of many different applications, environments, and hardware
- Knowledge of all inner workings of the factory and many proprietary environments and applications specific to the plant
- Develop and improve current processes to increase production goals
- Work with application managers to suggest and make changes
- Required vast knowledge of SQL, OpenVMS, Vmware, Unix, many others
- Maintain and improve the Knowledge Base with any new found knowledge or improvements on current fixes/processes.
Desktop Technician/Help Desk Support
Charleston County
10.2017 - 09.2018
- Roll out patches for software after testing, assist and report to System Admin with Group Policy updates and management
- Assist with any overflow or complicated issued called in to the Help Desk
- Required vast working knowledge of many different applications, environments, and hardware
- Required excellent customer service skills both in person and over the phone, generating good report with the County is a must
- Explain complicated technical issues in layman terms
- Meet project deadlines such as refresh and maintain up to date standardized images for each department of the County
- Present new software and updates to officials along with the team
- Required proficiency with ticketing system
- Utilized IBM Lotus Notes and Domino
- Update team on fixes found and add to knowledge base
- Provide on site support for Desktop and Network issues at any of Charleston County Government offices
- Troubleshoot issues related to Windows Server, print servers, VM, standard work applications, others
- Create Powershell and Python scripts to improve the overall speed and efficiency of updates and fixes.
System Technician/ Customer Service/ Website Developer and Administrator
Cyberware Computers
06.2013 - 01.2018
- Search engine optimization
- Assisted with design and programming of website and shop
- Market and research market for custom gaming computers
- Fill orders for custom computers and assemble desktop machines to industry standard and user preference
- Diagnose hardware and software issues and created standardized images for end user operating systems
- Customer Service with live chat and phone
- Remote Support
- Test website for security issues and execute patches/updates in accordance
- Maintain SQL database for website which included importing and exporting large data sets as well as writing queries
- Create input filtering for possible SQL/XSS attacks.
Service Desk Analyst
Distributed Systems and Services Inc.
09.2015 - 06.2016
- Provide first level and remote support for over 1,000 different enterprises
- Requires vast working knowledge of many common enterprise applications
- Provide quick and concise problem solving for Citrix, Terminal Servers, Mainframe, Windows Server Administration, SilverSky, Oracle, As/400, Exchange, Bankway, VOIP systems, Network Monitoring/Circuit troubleshooting, VM, VPNs, Lotus Notes, Domino, and other environments for businesses
- Answer an average 40 IT issue phone calls per day from different companies with ranging severity while documenting all calls and actions preformed in a ticketing system
- Determine priority and impact of issue and escalate accordingly if resolution impossible at the first level
- 85% first level resolution rate across all clients
- Provide on-site support for certain clients
- Create, update, and maintain documents on a client specific knowledge base related to common issues that may occur
- Participate in team development of solutions to overcome client specific issues with hosting or application roll outs
- Knowledge of updates and common issues/incompatibilities with many enterprise applications and environments across all operating systems
- Assisted with integration of new clients to the Data Center and Managed Service Center plans
- Preform these services to meet the separate SLA(Service Level Agreements) demands for each client.
Education
Certificate - Visual Basic and C
Berks Career and Technology Center
01.2012
Skills
- Installation Management
- Network Architecture
- Network Troubleshooting
- Federal Compliance
- Software Security
- Integrations
- Strong customer relationships
Certification
AWS Cloud Practitioner
Software
Oracle
SQL Server
Siemens Teamcenter
Siemens Camstar (Opcenter Execution Core)
Siemens Polarion
Python
Nodejs
VEEAM
Service Now
C
C#
SQL
Javascript
Linux
Windows
Active Directory
TLS/SSL
SSO
Timeline
Manufacturing Application/Infrastructure Analyst
Lonza Group AG
03.2021 - 08.2021
IT Shop-floor and MES Support
Mercedes Benz Vans (MBV Charleston, Computacenter)
10.2019 - 09.2020
Factory Service Desk
Volvo Cars US Operations
01.2019 - 04.2019
Desktop Technician/Help Desk Support
Charleston County
10.2017 - 09.2018
Service Desk Analyst
Distributed Systems and Services Inc.
09.2015 - 06.2016
System Technician/ Customer Service/ Website Developer and Administrator
Cyberware Computers
06.2013 - 01.2018
Infrastructure Architect
Siemens Digital Industries Software
Certificate - Visual Basic and C
Berks Career and Technology Center
AWS Cloud Practitioner
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