Tim Johnson
Waukesha
Summary
With a proven track record at MSC Industrial Supply, I excel in customer relations and expert problem-solving, significantly enhancing satisfaction and operational efficiency. My analytical thinking and documentation management skills have driven project success and innovative solutions, achieving notable improvements in performance and cost reduction.
Overview
38
38
years of professional experience
Work History
Metalworking Specialist
MSC Industrial Supply
04.2016 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Optimized inventory management, minimizing waste and reducing costs.
- Improved team collaboration by initiating regular strategy meetings.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Conducted in-depth market research for identifying new business opportunities.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Sales Engineer
Best Engineering
11.2010 - 04.2016
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Identified and supported resale opportunities to achieve sales plans.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
Director of Sales
HAM Precision
01.2001 - 12.2009
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
Sales Engineer
HAM Precision
01.2001 - 08.2005
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Cutting Tool Specialist
Engman-Taylor Company
01.1996 - 12.2000
- Implemented a preventive maintenance program that effectively reduced breakdowns and increased overall equipment availability.
- Increased productivity with proper tool usage training for new employees.
- Participated actively in continuous improvement initiatives, identifying opportunities to enhance tool usage and overall team performance.
- Coordinated with suppliers to maintain adequate stock levels while negotiating competitive pricing for high-quality products.
- Reduced downtime by promptly addressing tool malfunctions and repairing them effectively.
- Served as a subject matter expert within the company, mentoring junior staff members on best practices in using various tools.
- Enhanced tool performance by conducting regular maintenance and preventative procedures.
Design Engineer - Carbide Specials Division
Guhring Inc.
08.1987 - 01.1996
- Optimized existing designs, reducing production costs and enhancing overall performance.
- Streamlined the design process for increased efficiency by utilizing advanced CAD software tools.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining a high level of attention to detail.
- Addressed design challenges and evaluated alternative design models to meet project requirements.
Education
No Degree - Business
University of Wisconsin - Lacrosse
La Crosse, WISkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Metalworking Specialist
MSC Industrial Supply
04.2016 - Current
Sales Engineer
Best Engineering
11.2010 - 04.2016
Director of Sales
HAM Precision
01.2001 - 12.2009
Sales Engineer
HAM Precision
01.2001 - 08.2005
Cutting Tool Specialist
Engman-Taylor Company
01.1996 - 12.2000
Design Engineer - Carbide Specials Division
Guhring Inc.
08.1987 - 01.1996
No Degree - Business
University of Wisconsin - Lacrosse
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