Tim Kleiss
Eldon,MO
Summary
Well-qualified Operations Support Manager bringing 10 years of retail/food service experience. Dedicated leader with excellent problem-solving and communication skills. Pursuing new growth-oriented career opportunity.
Overview
11
11
years of professional experience
Work History
Operations Support Manager
Woods Supermarkets Inc.
12.2022 - Current
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Dedicated Business Owner
Target
05.2021 - 11.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Assistant Store Manager
Roman's Road Pizza
12.2012 - 05.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
High School Diploma -
School of The Osage
Osage Beach, MO05.2013
Skills
- Performance Improvements
- Due Diligence
- Compliance Issues
- Financial Oversight
- Customer Retention
- Inventory Management
- Schedule Management
- Department Oversight
- Employee Development
- Customer Service Management
- Financial Management
- Effective Leader
Timeline
Operations Support Manager
Woods Supermarkets Inc.
12.2022 - Current
Dedicated Business Owner
Target
05.2021 - 11.2022
Assistant Store Manager
Roman's Road Pizza
12.2012 - 05.2021
High School Diploma -
School of The Osage
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