Tim McCoy
East Syracuse
Summary
Dynamic Customer Service Professional with a strong background in communication and engagement, recognized for creating positive learning environments. Demonstrated ability to quickly adapt to diverse audiences while mastering new information. Committed to enhancing team performance at Old Navy through exceptional service and fostering brand loyalty. Availability includes flexible shifts across evenings, weekends, and holidays.
Overview
19
19
years of professional experience
Work History
Instructor
The YMCA's Downtown Writer's Center
Syracuse
01.2015 - Current
- Developed and delivered engaging courses, fostering a positive and supportive learning environment for diverse participants
- Tailored communication and instruction to meet individual needs, demonstrating adaptability and customer-focused service
- Successfully managed classroom dynamics, ensuring a productive and respectful atmosphere
Instructor
Syracuse University, Onondaga Community College, SUNY Oswego, & Other Institutions
01.2006 - Current
- Delivered engaging instruction to diverse student populations, fostering a positive and collaborative learning environment
- Developed and adapted course materials to meet student needs and achieve learning objectives, demonstrating problem-solving and adaptability
- Provided constructive feedback and support to students, promoting their growth and success
- Effectively managed classroom environments and administrative tasks, demonstrating strong organizational skills
Education
M.F.A. - Creative Writing
Syracuse University
Syracuse, NYB.A. - English
University of Illinois
Urbana-Champaign, ILA.A. - English
Illinois Central College
East Peoria, ILSkills
- Customer Engagement
- Communication
- Adaptability
- Problem Solving
- Team Collaboration
- Organization
- Time Management
- Learning
- Continuous Improvement
- Sales Mindset
- Service Mindset
- Retail Technology Proficiency
- Flexible Availability
Accomplishments
- Pushcart Prize XXXVI: Best of the Small Presses Nomination for “La ville a l’est” 2010
- Elise G. Mead Fellow, Syracuse University 2003– 2004
References
References available upon request.
Timeline
Instructor
The YMCA's Downtown Writer's Center
01.2015 - Current
Instructor
Syracuse University, Onondaga Community College, SUNY Oswego, & Other Institutions
01.2006 - Current
M.F.A. - Creative Writing
Syracuse University
B.A. - English
University of Illinois
A.A. - English
Illinois Central College
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