Tim Monetathchi
Lawton,OK
Summary
Dynamic Guest Relations Representative with a proven track record at Memorial Health System of Southwest Oklahoma, excelling in enhancing guest satisfaction through effective communication and complaint resolution. Leveraging strong empathy and security awareness, I implemented streamlined processes that significantly improved patient experiences and fostered a collaborative team environment.
Overview
19
19
years of professional experience
Work History
Guest Relations Representative
Memorial Health System of Southwest Oklahoma
Lawton, OK
02.2021 - Current
- Assisted patients with inquiries and concerns, ensuring prompt resolution of issues.
- Coordinated communication between departments to enhance patient experience and service delivery.
- Managed appointment scheduling, optimizing workflow for efficient patient processing.
- Responded to guest feedback, implementing changes to improve satisfaction levels.
- Provided information on hospital services and procedures, promoting understanding among patients and families.
- Trained new staff on guest relations protocols, fostering a collaborative team environment.
- Developed resources for frequently asked questions, streamlining communication with guests.
- Monitored patient feedback trends, contributing insights for service improvement initiatives.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Collaborated with various departments to ensure timely resolution of guest issues, promoting a seamless experience.
- Advised guests about on-property and off-site amenities best suiting needs.
Courtesy Patrol Officer
Me
Memorial Health System of Southwest Oklahoma
02.2014 - 02.2021
Casino Safety Officer
Kiowa Casino
Devol, OK
05.2007 - 08.2013
Education
Certificate of Technical Studies - Industrial Maintenance Technology
Great Plains Vocational Technical Center
Lawton, OK09-1998
High School Diploma -
Fort Cobb Public School
Fort Cobb, OK05-1977
Skills
Hospitality industry experience
Strong empathy
Guest satisfaction
Security protocols
Complaint handling
Disability awareness
Security awareness
Timeline
Guest Relations Representative
Memorial Health System of Southwest Oklahoma
02.2021 - Current
Courtesy Patrol Officer
Me
02.2014 - 02.2021
Casino Safety Officer
Kiowa Casino
05.2007 - 08.2013
Certificate of Technical Studies - Industrial Maintenance Technology
Great Plains Vocational Technical Center
High School Diploma -
Fort Cobb Public School