Tim Phan

• Spearheaded FedEx Route Optimization and Address Management System enhancements.
• Managed weekly operations coverage, ensuring seamless functionality during Saturday shifts.
• Demonstrated self-motivation and accountability in all tasks undertaken.
• Thrived in fast-paced settings by prioritizing tasks and maintaining focus.
• Engaged in teamwork and individual projects, contributing to overall success.
• Quickly learned new processes and adapted to changing situations with ease.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Delivered packages efficiently, ensuring timely distribution to local and international destinations.
• Operated handheld scanners for package tracking and delivery confirmation, enhancing accuracy.
• Collaborated with team members to optimize routing strategies, improving delivery times.
• Trained new couriers on safety protocols and efficient delivery practices, fostering a knowledgeable workforce.
• Maintained vehicle inventory and performed routine maintenance checks to ensure operational readiness.
• Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
• Ensured the safety of packages by properly handling fragile items during transportation and storage.
• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Drove safely at all times to avoid accidents and harm.

• Conducted risk assessments for dangerous goods transportation.
• Developed training programs for staff on safe handling of hazardous materials.
• Implemented process improvements to enhance efficiency in dangerous goods operations.
• Ensured compliance with hazardous materials regulations and policies.
• Led audits to ensure adherence to international shipping standards for hazardous materials.
• Provided expert guidance on packaging requirements for dangerous goods shipments.

2002-2006

University of Memphis

Southwest Community College

Studied in Business

Memphis, TN

*References available upon request