Tim Pilch
Wilkes-Barre,PA
Summary
Accomplished professional with several years of experience delivering superior rental service assistance and customer care. Successfully introduced customers to rental options and drove sales. Upbeat professional dedicated to answering questions and resolving problems.
Overview
8
8
years of professional experience
Work History
Rental Sales Representative
Cleveland Brothers CAT
Pittston, PA
02.2019 - Current
- Responded to customer inquiries regarding rental policies and procedures.
- Provided customers with information on vehicle availability, rates, and insurance coverage.
- Negotiated rental contracts with customers and ensured accuracy of all paperwork.
- Performed daily inspections of vehicles prior to rentals.
- Ensured customer satisfaction through timely resolution of complaints and issues.
- Developed relationships with corporate accounts for repeat business opportunities.
- Advised customers on appropriate vehicle selection for their needs.
- Provided excellent customer service at all times while interacting with clients in person or over the phone.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Construction Skilled Laborer
Stell Enterprieses Inc.
Plains, PA
05.2017 - 02.2019
- Loaded and unloaded materials from trucks.
- Transported heavy equipment to job sites using a truck or trailer.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Lubricated, cleaned or repaired machinery or equipment.
Education
Political Science
Wilkes University
Wilkes-barre, PA05-2018
Skills
- Multitasking
- Customer service expertise
- Problem-solving aptitude
- Prospecting
- Professionalism
- Telephone Etiquette
- Negotiation Skills
- Problem-solving abilities
- Equipment Operation
Timeline
Rental Sales Representative
Cleveland Brothers CAT
02.2019 - Current
Construction Skilled Laborer
Stell Enterprieses Inc.
05.2017 - 02.2019
Political Science
Wilkes University
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