Tim Reidhead
Snowflake,AZ
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Results-driven IT Manager with extensive experience leading high-performance teams in the delivery of global, high-value enterprise applications. Proven track record in aligning IT strategies with business objectives, anticipating evolving business needs, and driving scalable solutions. Expertise in Salesforce and CRM systems, with a strong focus on roadmap development and cross-functional collaboration. Adept at thriving in dynamic, fast-paced environments, challenging the status quo, and fostering innovation. Known for building and mentoring cohesive teams, managing change effectively, and consistently raising the bar on quality and execution. Skilled in problem-solving, decision-making, and delivering client-centric solutions that meet and exceed corporate goals.
Overview
15
15
years of professional experience
2
2
Certificate
1
1
Eagle Scout
Work History
Project Manager/Facility Manager
Novostar Wood Products
06.2017 - Current
- Collaborated with cross-functional teams (sales, marketing, development, and support) to ensure timely, on-budget product launches, improving alignment and execution efficiency.
- Led project planning and coordination efforts with team members and leads, ensuring smooth execution and adherence to project timelines.
- Developed and implemented team practices that helped drive success and productivity.
- Monitored technology trends and analyzed new technology and sought to implement and improve work environment and production.
- Improved product usage and team satisfaction by designing optimized workflows and overseeing production logs to ensure quality control and adherence to team requirements.
Project Data Manager
Keap
01.2014 - 05.2017
- Developed and proposed technical process improvements to optimize resource utilization
- Evaluated team/customer impact, reputation, and regulatory risks, and communicated findings to relevant teams for improvement
- Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment and support teams on project execution
- Collaborated cross-functionally with technology leaders in analysis, architecture, development, quality assurance, deployment, and support teams to ensure smooth project execution
- Created reports based on analyzed data from customer and employee interactions conducted via phone or email
- Achieved a 10% increase in employee engagement and 80% customer satisfaction by addressing employee and customer needs through tailored solutions
Support Quality Assurance Manager
Infusionsoft
01.2010 - 01.2014
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed and distributed statistical information.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Monitored staff organization and suggested improvements to daily functionality.
- Transcribed any details that needed to be presented for correction and improvement
- Improved Customer Satisfaction from 60% to 80% from coaching and improving overall knowledge
Education
Bachelor of Science - Computer Information Technology
01.2025
Skills
- Progress Monitoring and Project Leadership in IT
- Customer Data Analytics for CRM Optimization:
- Salesforce and CRM Expertise:
- IT Systems Integration:
- Strategic Thinking and Critical Problem Solving:
- Verbal and Written Executive Communication Skills:
- Stakeholder Management and Business Alignment:
- Cross-Functional Collaboration:
- Continuous Learning and Innovation in Technology:
- Agile Methodologies and Project Management: Knowledge of Agile or Lean project management methods is a technical skill requiring familiarity with specific frameworks (Scrum, Kanban) and tools (eg, Jira, Trello)
Accomplishments
- Created a New Division for Revenue, Customer Success and employee engagement
- Converted Inventory into a cloud based system for company usage and new process adoption
- Developed new training and promotion careers between development and support
- Eagle Scout
- PLC 2 years experience on Siemens, Allen Bradley, Productivity 3000, HMI systems.
- Developed new process for adoption of company wide deployment process.
Certification
- Certified HTML
- Certified MYSQL
Timeline
Project Manager/Facility Manager - Novostar Wood Products
06.2017 - Current
Project Data Manager - Keap
01.2014 - 05.2017
Support Quality Assurance Manager - Infusionsoft
01.2010 - 01.2014
Northern Arizona University - Bachelor of Science, Computer Information Technology
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