Tim Ridalls
Roseville
Summary
Results-driven sales professional with 10+ years of experience in building materials and home improvement channels, including Home Depot, Lowe’s, and national big‑box retailers. Proven track record of growing territories, opening new markets (including launching a brand‑new Chicago market), and managing key accounts across quartz, stone, and cabinetry-related products. Known for training store associates and pros, resolving complex customer and installation issues, and partnering with store leadership to drive comparative store sales and repeat business.
Overview
15
15
years of professional experience
Work History
Senior Sales Account Manager
Architectural Surfaces Group
Chicago, IL
12.2024 - Current
- Developed a brand‑new Detroit market from the ground up, establishing relationships with dealers, designers, and contractors.
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Developed and executed strategic sales plans to achieve revenue targets.
- Conducted product presentations and demonstrations to showcase features and benefits effectively.
- Negotiated favorable contract terms, securing long-term partnerships with clients.
- Maximized account retention rates by providing personalized support throughout the entire customer lifecycle.
- 1 million+ in new sales year one
Account Manager - B2B Business Development
Caesarstone
Novi, Mi
01.2020 - 07.2025
- Managed an assigned territory selling premium quartz surfaces through fabricators, designers, dealers, and national big‑box home improvement stores, with a focus on growing sales and retention.
- Conducted regular in‑person and virtual product presentations and training for showroom staff and sales teams, enabling them to confidently sell and position premium surfaces.
- Developed new business in underpenetrated areas by prospecting contractors, designers, and pros, building a strong book of repeat customers.
- Built and maintained strong relationships with key accounts, proactively addressing issues and coordinating with internal teams to deliver a seamless customer experience.
- Monitored account performance and used reporting to prioritize travel, sales calls, and follow‑up activities within the territory.
Sales and Call Center Supervisor
Apex Measuring Service
Southfield, MI
02.2019 - 01.2020
- Supported Lowe’s stores and customers by supervising a sales and service team handling measurements, orders, and project‑related inquiries.
- Addressed and resolved escalated Lowe’s customer concerns and complex service issues to maintain a high level of satisfaction.
- Generated and reviewed sales and productivity reports to identify trends, opportunities, and performance gaps.
- Scheduled staff based on Lowe’s events, promotions, and volume to maintain strong service levels.
Outside Sales Representative
Dwyer Marble and Stone
Chicago, IL
12.2018 - 01.2019
- Developed a brand‑new Chicago market from the ground up, establishing relationships with dealers, designers, and contractors.
- Developed and maintained relationships with key clients to drive sales growth.
- Conducted market analysis to identify new business opportunities and trends.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Outside Sales Representative
CIOT
Troy, MI
04.2015 - 11.2018
- Contributed to an increase of approximately 1.2M in sales over 12 months through proactive prospecting and expansion of existing accounts.
- Conducted design and product presentations for showrooms and end customers, supporting the sales process and helping close quoted business.
- Focused on relationship‑based selling to win share from competitors and secure preferred‑vendor status.
- Managed key accounts, handling service questions and coordinating with operations to resolve problems quickly.
Sales and Service Center Supervisor
Home Depot
Southfield, MI
06.2011 - 08.2015
- Supported Home Depot’s measurement and installation services by supervising a sales and service team and handling escalated customer issues.
- Worked closely with Home Depot associates and managers to coordinate projects, resolve concerns, and maintain high customer satisfaction.
- Generated reports on sales, productivity, and service metrics to guide staffing and coaching decisions.
- Scheduled staff around promotions and seasonal demand, helping stores meet project timelines and service targets.
Education
Bachelor of Science - Business Management
Pensacola Christian College
Pensacola, FL06-2005
Skills
- Negotiation expertise
- Sales presentations
- Solution selling
- Salesforce proficiency
- Pipeline management
- Revenue growth
- Territory management
- CRM software
- Key account development
- Sales team training
- Business development and planning
- Rapport and relationship building
Accomplishments
Named Employee of the Year (2013) for leading training rollout of new company-wide program to 300+ staff across multiple locations, significantly improving service consistency and team performance.
Timeline
Senior Sales Account Manager
Architectural Surfaces Group
12.2024 - Current
Account Manager - B2B Business Development
Caesarstone
01.2020 - 07.2025
Sales and Call Center Supervisor
Apex Measuring Service
02.2019 - 01.2020
Outside Sales Representative
Dwyer Marble and Stone
12.2018 - 01.2019
Outside Sales Representative
CIOT
04.2015 - 11.2018
Sales and Service Center Supervisor
Home Depot
06.2011 - 08.2015
Bachelor of Science - Business Management
Pensacola Christian College