Tim Robertson
Decatur,IL
Summary
Strategic leader with over 5 years of experience managing multi-site operations, focused on revenue growth and financial performance improvement. Demonstrated ability to scale operations and lead high-performing teams. Expertise in executing data-driven strategies that enhance occupancy, profitability, and customer satisfaction.
Overview
5
5
years of professional experience
Work History
District Property Manager
Augustine Property Management
Central Illinois
02.2026 - Current
- Lead multi-site operations across a 250+ unit portfolio, driving occupancy, revenue growth, and operational consistency.
- Enhanced financial performance through effective rent collection strategies, expense control, and budget management.
- Executed capital improvement projects and managed vendor relationships, increasing asset value.
- Analyze KPIs and operational data to identify performance gaps and implement corrective strategies.
- Develop and mentor cross-functional teams, building leadership pipelines and improving retention.
- Strengthened community engagement and partnerships, boosting visibility and lead generation.
Operations Manager / Site Leader
Heartland Bank & Trust
Decatur, IL
07.2022 - 12.2025
- Led operational turnaround, increasing audit/compliance performance from 60% to 85%+.
- Drove KPI-based performance improvements and maintained 87%+ customer satisfaction.
- Recruited and developed high-performing team members, promoting a culture of excellence.
- Supported regional initiatives through effective onboarding, thorough audits, and streamlined process standardization.
- Built community partnerships that strengthened brand presence and contributed to growth.
Client Operations & Solutions Specialist
Regions Bank
Decatur, IL
09.2021 - 07.2022
- Resolved complex client needs to build long-term relationships while ensuring compliance with policies and regulations.
- Recognized as top regional performer for delivery and execution, demonstrating strong prioritization, client management, and follow-through.
- Coordinated client requests and service workflows across multiple functions, ensuring adherence to timelines and documentation standards.
- Enhanced team performance through collaboration, peer coaching, and knowledge sharing.
Education
Master of Business Administration -
Millikin University
Decatur, IL07-2021
Bachelor of Arts - Psychology
Dominican University
River Forest, IL05-2018
Skills
- Multi-site and regional operations leadership
- P&L management and financial performance
- Occupancy growth and revenue optimization
- Team leadership and succession planning
- Process improvement and operational scaling
- Budgeting, forecasting and cost control
- Vendor and capital project management
- Customer experience and retention strategy
- Compliance and risk management
- Data-driven decision making
- Property Management
Leadership And Community Engagement
- Board Member, Mount Zion Chamber of Commerce
- Board Member, Decatur Civic Center
- Graduate, Leadership Development Program
Timeline
District Property Manager
Augustine Property Management
02.2026 - Current
Operations Manager / Site Leader
Heartland Bank & Trust
07.2022 - 12.2025
Client Operations & Solutions Specialist
Regions Bank
09.2021 - 07.2022
Master of Business Administration -
Millikin University
Bachelor of Arts - Psychology
Dominican University