Experienced operations executive with 20 years in multi-site management, specializing in leadership development and customer experience enhancement. Proven in optimizing labor efficiency and reducing costs through strategic initiatives. Skilled in building high-performing teams and collaborating with leadership to drive accountability and execute effective operational strategies for sustained performance.
Work History
District Manager
3 Years 7 Months
GO Car Wash | 01.2023 - Current
Led operations across six locations with approximately 70 employees, driving operational consistency, profitability, and customer experience.
Partnered with executive leadership on regional operational strategy, staffing, budgeting, customer experience, and business planning.
Directed recruiting, onboarding, compliance, safety, and operational standards across all locations.
Enhanced profitability through labor optimization, disciplined purchasing, and management of controllable operating expenses.
Strengthened management accountability through targeted coaching, performance reviews, and leadership development initiatives.
Improved profitability through labor optimization, disciplined purchasing, and reduced controllable operating expenses.
Managed recruiting, onboarding, compliance, safety, and operational standards to ensure consistency across all locations.
Vice President of Operations
6 Years
The Production Advantage | 01.2015 - 01.2021
Directed operations and P&L for $10M organization, ensuring financial health and strategic growth.
Led cross-functional teams in production, logistics, client service, and business development to enhance collaboration and drive project success.
Standardized operating procedures and improved operational efficiency.
Oversaw projects valued up to $750,000, ensuring adherence to quality standards and customer satisfaction.
Senior Production Manager
11 Years
The Production Advantage | 01.2004 - 01.2015
Led eight Production Managers across 20 concurrent projects, ensuring timely delivery and quality standards.
Acted as subject matter expert in printing, data, postal compliance, logistics, and production, providing guidance to enhance operational processes.
Production Manager
10 Years
The Production Advantage | 01.1994 - 01.2004
Oversaw production operations to ensure timely delivery of client projects.
Coordinated vendor relationships, budget allocations, scheduling, quality control, and logistics to streamline operations.
Oversaw production schedules to ensure timely delivery and optimal resource allocation.
Implemented quality control procedures that reduced defects and enhanced product consistency.
Education
- Business Management
George Mason University
Skills
P&L Management
Operational Excellence
Multi-Site Operations
Operational Strategy
KPI Management
Financial planning
Safety & Compliance
Cross-Functional Leaderrship
Leadership Development
Recruiting & Talent Development
Performance Management
Regional Operations
Accomplishments
20+ Years of Operations Leadership
Leadership of 6 Multi-Site Locations and Approx. 70 Employees
Improved Net Promoter Score from 30 to 60
Increased Sales Capture Rates from 4.5% to 17.2%
Improved Profitability Through Labor Optimization & Disciplined Purchasing
Directed P&L for a $10M Organization
Additional Experience
Sales & Marketing Executive – Production Management Group