Tim Rone

Responsible for the presentation of complex technical products/concepts to new and existing clients throughout the world. Focusing on demonstrating the product's value to the prospective Customers during the sales process. Many Products are in the portfolio including data modeling/governance, Business Process modelling and others. Produce and host product Webinars for erstudio.com and youtube.

Lead proof-of-concept and proof-of-value (POC/POV) meetings, and provide RFIs when requested. Serve a technical resource for the Sales and Marketing departments, and collaborate with Product Development and other cross-functional groups to facilitate organizational goals. Helped integrate new technology on key product, partnering with Product Managers to improve functionality.

• Customer care and application service delivery of the Company’s online application and proprietary Driver Risk Management Device
• As part of the Customer Success team for the Company, had to recognize and provide timely and correct problem resolution
• Team members had to have competency on a wide range of computing and database technologies (Windows, Linux, SQL Server, Oracle, etc.)

• Contracted to plan and install network and telephony topology to support various Client locations
• Daily activities included the creation of CAT5 Ethernet cable runs, Installation of switches, hubs, routers, and telephony equipment in customer sites
• Aided in the design and creation of switch rooms including the installation of equipment racks, punch-down panels, and telephone switches
• Other daily activities included tracing network cables with tone generators, performance of basic connection/link tests, and troubleshooting telephone issues

• This position was line management of first the Pennant Alliance Client services and database team (~20 people) and then the Children’s Hospital Los Angeles Applications Support team (~50 people)
• These Technical and Client support teams aided in the management and subsequent support of the desktop environments and application deployment projects for the Client’s many departments

• Had the opportunity to work on a variety of projects and application service delivery operations
• Set-up SEMA’s software services and technical Support organization in Santiago, Chile
• Responsibilities included creating a 7/24 help desk team, staff recruitment, and developing a software services training program to enhance both staff effectiveness and customer account management
• Technical consulting to the AMS application support team to help them with the implementation and subsequent roll-out of the SACCS project
• Provide training to Cable and Wireless programming and system development staffs on structured programming, relational database design and administration, and troubleshooting transaction processing based applications
• Part of their Architecture team tasked with solving their application and relational database response time problems on their large student loan processing application
• Provide software development project management, relational database design and administration, transaction processing technical support, and systems design guidance to a variety of Digital’s customers in the mid-west region
• Provide general technical support and systems/software development expertise in an effort to help the University Hospital manage their existing clinical information systems and roll-out new ones
• DBA and member of their technical support group
• Responsibilities included helping the team to provide accurate database problem isolation and correction on one of the Nation’s largest distributed database application architectures

• Part of the application development team which was responsible for the development, maintenance, and technical support of a large customer management and billing application

• Lead system programmer working with DEC’s OLTP tool set, I developed online tasks and batch programs
• Later, as a member of the System Architecture team, I analyzed and corrected system performance problems on a large transaction processing application

• Achieved submarine warfare qualification on the nuclear submarine USS Swordfish and left the service at the rank of second-class petty officer (ET2 SS)
• My duties included the programming and maintenance of the onboard surveillance and navigation computers as well as serving as one of the boat’s nuclear quality assurance inspector