Tim Sams
Overland Park,KS
Summary
Experienced Area Director proficient in managing restaurant operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Area Director of Operations
On The Border
Overland Park, KS
06.2023 - 02.2024
- Reduced operational risks while organizing data to forecast performance trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Established operational performance metrics, standards and benchmarks for direct reports and employees to follow in providing high-quality service and customer satisfaction.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Defined, implemented, and revised operational policies and guidelines.
General Manager
On The Border
Overland Park, KS
06.2013 - 06.2023
- Formulated policies and procedures to streamline operations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interacted well with customers to build connections and nurture relationships.
Kitchen Manager
On The Border
Overland Park, KS
06.2007 - 06.2013
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Bartender
On The Border
Leawood, KS
09.2000 - 06.2007
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
High School Diploma -
East High School
Des Moines, IA01.1997
Skills
- Purchasing and planning
- Staff Management
- Calendar Management
- Employee Motivation
- Hiring and Onboarding
- Business Management
- Management Team Building
- Delegation
- Staff training/development
- Facilities Management
- Sales Coaching
Certification
ServeSafe Alcohol
ServeSafe Food
ServeSafe Proctor
Timeline
Area Director of Operations
On The Border
06.2023 - 02.2024
General Manager
On The Border
06.2013 - 06.2023
Kitchen Manager
On The Border
06.2007 - 06.2013
Bartender
On The Border
09.2000 - 06.2007
High School Diploma -
East High School