Summary
Overview
Work History
Education
Skills
Timeline
References
References
Generic
Tim Sherman

Tim Sherman

Senior Customer Care Representative
Santee,CA

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in construction roles with high-volume customer demands.

Customer Support Specialist with documented history of exceeding customer expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding solutions.

Overview

30
30
years of professional experience

Work History

Senior Customer Care Representative

TRI Pointe Homes
San Diego, CA
06.2004 - 02.2024
  • Customer Care leadership role responding to homeowner issues in a timely, efficient, neat, courteous, professional, and appropriate manner. Resolved difficult customer emergencies and warrantable conditions.

Machinist

Solar Turbines
San Diego, CA
05.1994 - 06.2004
  • Set up and operated various machine tools to produce precision parts and instruments.
  • Calculated dimensions and tolerances using knowledge of mathematics and instruments such as micrometers or vernier calipers.
  • Read blueprints, skhes, drawings, manuals, specifications or sample part to determine dimensions and tolerance of finished work piece.
  • Aligned components for assembly according to blueprint specifications using measuring instruments such as calipers or dial indicators.
  • Adjusted machine feed and speed, changed cutting tools, or adjusted machine controls when automatic programming was faulty or if machines malfunctioned.
  • Verified conformance of finished work piece to specifications by checking measurements with a variety of precision measuring instruments such as height gauges, surface plates and protractors.

Education

High School Diploma -

Northglenn High School
Northglenn, CO
06-1986

Skills

  • Organizing, scheduling, reporting and documentation
  • Job site management
  • Identify and repair all types of construction defects or deficiencies
  • Perform critical communications between multiple parties including Corporate, customers and trades

Timeline

Senior Customer Care Representative

TRI Pointe Homes
06.2004 - 02.2024

Machinist

Solar Turbines
05.1994 - 06.2004

High School Diploma -

Northglenn High School

References

References available upon request.

References

References available upon request.

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Tim ShermanSenior Customer Care Representative