Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Tim Stefanski

Ottawa,OH

Summary

Proven Journeyman Field Service Tech from ForkliftsofToledo, adept in Health and Safety Compliance and Client Advocacy, significantly enhanced customer satisfaction through effective problem resolution and relationship building. Skilled in maintenance, repair, and team leadership, consistently prioritized customer needs, demonstrating adaptability and a commitment to excellence. Resourceful and personable [Job Title] with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment. Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Journeyman Field Service Tech

ForkliftsofToledo
2015.05 - 2023.12
  • Handled escalated customer complaints professionally and efficiently while maintaining a focus on achieving long-term customer satisfaction and retention.
  • Improved customer satisfaction by addressing and resolving field service issues promptly and effectively.
  • Developed and maintained strong relationships with customers, leading to improved brand loyalty.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

Education

High School Diploma -

Northrop High School
Fort Wayne, IN
06.1983

Skills

  • Health and safety compliance
  • Field Operations
  • Notetaking and documentation
  • Team Leadership
  • Client Advocacy
  • Skilled Maintenance and Repair
  • Attention to Detail
  • Tools and Equipment Maintenance
  • Dependable and Consistent
  • Adaptability and Flexibility
  • Job Prioritizing
  • Customer Relations

Accomplishments

Highly professional Field Service Tech that was highly sought after by customers , due to being knowledgeable in most repairs. Equipment stayed running with minimal down time.

Strong raport with customers. Excellent communication skills.

Maintained customer charging systems, and serviced robotic batteries, charging systems.

Was the only field tech to set up and assemble a CrownTSP6000 as it was shipped to an out of state customer in 4 pieces.

Assembled the unit, programmed it as it was a wire guided unit. Performed repairs when needed.

Repaired various brands of battery handling systems.

Additional Information

As a private driver and as a field service technician over the years, I’ve maintained an excellent driving record since 1980, in various states with zero tickets.

Timeline

Journeyman Field Service Tech

ForkliftsofToledo
2015.05 - 2023.12

High School Diploma -

Northrop High School
Tim Stefanski