Interviewed clients to determine remodeling needs, budget and financing needs.
Home Improvement Specialist
Long Home Products
09.2013 - 08.2021
Interviewed clients to determine remodeling needs, budget and financing needs.
Supervised a small homeowner insurance claim division.
Security System Sales and Sales Management
Various ADT Dealers
07.1997 - 08.2013
Communicated effectively with customers, answering questions and concerns regarding systems.
Demonstrated features and functionality of alarm systems to customers.
Maintained accurate records of customer service calls and inputted all information into company's database.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Director of Security
Evergreen Security
07.1990 - 08.1997
Kept team compliant with security protocols and appearance standards.
Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Submitted documentation for weekly payroll, managed schedules and enforced policies.
Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
Ordinance Instructor
US Army
10.1986 - 07.1991
Evaluated and revised lesson plans and course content to achieve student-centered learning.
Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
Emphasized safe working and classroom conditions and practices.
Tested students on materials presented in workshops and classes to assess grasp of material.
Used learning assessments to regularly monitor student understanding of class concepts and materials.
Oversaw curriculum implementation and continuous improvement of industry best practices.
Developed classroom guidelines and assignment rules to communicate expectations.
Created and implemented written and oral assessments.
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