Timar Lute
Powder Springs,GA
Summary
Experienced office manager with strengths in schedule coordination, records management, and patient relations. Skilled in billing support, staff training, and maintaining organized, compliant operations that improve workflow and patient experience.
Overview
12
12
years of professional experience
Work History
Office Manager
Pro Health and Rehab
Marietta, Georgia
09.2026 - 10.2026
- Developed and upheld office policies and procedures to ensure operational consistency.
- Coordinated staff schedules and coverage.
- Trained new employees on office routines.
- Assigned duties and confirmed task completion.
- Addressed workflow and staffing concerns.
- Communicated office needs to the owner doctor and staff.
- Managed opening and closing procedures and office security.
- Supported daily office operations.
- Ordered office and medical supplies.
- Managed appointment scheduling and confirmations.
- Tracked cancellations and no-shows.
- Kept the schedule running efficiently.
- Handled patient complaints.
- Assisted with patient billing and account questions.
- Supported follow-up care for patients.
- Maintained positive patient experience through effective communication and support.
- Monitored patient accounts and outstanding balances.
- Supported insurance verification and billing processes.
- Reviewed payments and EOBs.
- Tracked outstanding debts to facilitate timely payments and maintain cash flow.
- Prepared reports for the owner and the doctor.
- Verified charges and payments entered accurately.
- Monitored emails, voicemails, faxes, and mail.
- Processed bank deposits.
Medical Records Custodian
Pro Health and Rehab
Marietta, Georgia
01.2018 - 10.2026
- Handled medical records with care and accuracy to ensure compliance with regulations.
- Supported HIPAA compliance requirements.
- Tracked and ensured adherence to record retention requirements.
- Sent records through secure channels.
- Processed patient authorization forms.
- Updated policies and procedures to reflect current practices and compliance standards.
- Guided staff in adhering to established protocols.
- Managed employee documentation.
Personal Injury Case Manager
Pro Health and Rehab
Marietta, Georgia
01.2018 - 10.2026
- Coordinated communications with attorneys and law firms to facilitate case progress.
- Managed settlement and reduction requests to ensure timely resolution of cases.
- Monitored personal injury patients and tracked treatment progress
- Ensured accurate personal injury documentation.
- Communicated with insurance companies.
- Monitored outstanding PI balances.
- Prepared itemized statements.
- Sent medical records and billing information.
- Responded to attorney requests.
- Developed professional relationships with attorneys and referral sources.
- Conducted follow-up communication with law firms about outstanding balances.
- Supported generation of new PI referrals to enhance practice growth.
Receptionist
Pro Health and Rehab
Marietta, Georgia
01.2017 - 08.2026
- Welcomed patients upon arrival.
- Checked patients in and out of visits.
- Delivered friendly, professional patient service.
- Resolved patient inquiries with accurate information and assistance.
- Managed multi-line phone system, ensuring timely responses to patient calls.
- Directed patients to appropriate staff.
- Scheduled new and returning patient appointments.
- Rescheduled appointments.
- Confirmed upcoming appointments.
- Filled open appointment times.
- Collected and updated patient demographic data.
- Had patients complete intake paperwork.
- Verified contact information.
- Collected insurance information.
- Confirmed required forms were completed.
- Scanned and uploaded documents into patient charts.
- Collected copays, deductibles, and patient balances.
- Provided receipts.
- Posted payments to patient accounts.
- Answered billing questions.
- Provided account balances when appropriate.
- Routed complex billing issues to billing staff.
- Communicated with patients by phone, email, or text.
- Contacted patients about appointments.
- Took messages for a doctor and other staff.
- Scanned and uploaded documents.
- Maintained organized patient files.
- Sorted and distributed incoming and outgoing mail to maintain efficient communication.
- Sent important documents via fax to relevant parties.
- Created multiple copies of documents for distribution.
- Ensured reception area was tidy and well-organized to enhance visitor experience.
- Identified new PI patients when calling.
- Collected accident details and attorney information.
- Scheduled initial consultation and evaluation visits.
- Managed patient flow.
- Handled incoming and outgoing patient referrals.
- Provided therapy to patients.
- Handled incoming and outgoing patient referrals
Cashier & Scanning Coordinator
Ingles Supermarket
Dallas, Georgia
01.2015 - 01.2017
- Greeted customers at checkout.
- Scanned and bagged groceries.
- Operated the cash register/POS system
- Accepted cash, credit/debit cards, checks, EBT/SNAP, and other approved payment methods
- Make change and balance the cash accurately
- Applied coupons, discounts, and loyalty card savings
- Maintained positive, efficient checkout experiences during busy periods
- Delivered exceptional customer service to enhance shopping experience
- Cleaned and organized the register area.
- Requested price checks or additional assistance.
- Scanned products to catch price differences or confirm item details.
- Helped resolve pricing and scanning issues, including customer price questions.
- Posted sales signs and verified promotion pricing in the system.
- Updated prices across store, especially weekly changes.
- Checked vendor deliveries on arrival.
- Counted vendor merchandise and deliveries, then supported payment coordination.
- Managed email and answered calls.
- Supported small team during large weekly tasks.
- Inspected merchandise for damage to support returns and inventory accuracy.
- Collaborated with vendors to resolve discrepancies and improve communication
- Partnered with team members to keep store clean, organized, and well stocked.
- Handled document scanning to support accurate, timely data entry.
- Performed cycle counts to verify inventory levels and support inventory control accuracy metrics.
Education
High School Diploma -
Paulding County High School
Dallas, GA05-2010
Skills
- Office management
- Schedule coordination
- Records management
- Patient account processing
- Medical billing
- Patient relations and support
- Customer relations
- Data entry
- Time management
- Employee training
- Patient account management processing
- Effective communication
Timeline
Office Manager
Pro Health and Rehab
09.2026 - 10.2026
Medical Records Custodian
Pro Health and Rehab
01.2018 - 10.2026
Personal Injury Case Manager
Pro Health and Rehab
01.2018 - 10.2026
Receptionist
Pro Health and Rehab
01.2017 - 08.2026
Cashier & Scanning Coordinator
Ingles Supermarket
01.2015 - 01.2017
High School Diploma -
Paulding County High School