Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Timatress Barnes

Oklahoma

Summary

At Costco, a seasoned Call Center Representative adept at handling high call volumes with empathy and professionalism, I excelled in technical support and problem-solving, significantly improving customer satisfaction. Skillfully balancing technical troubleshooting with effective communication, my approach built customer trust and surpassed performance goals.

Overview

3
3
years of professional experience

Work History

CALL CENTER REPRESENTATIVE

Costco
Oklahoma City, OK
04.2023 - Current
  • Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
  • Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
  • Proficiently handled high call volumes while maintaining quality service standards.
  • Met performance goals and call center metrics in fast-paced performance setting.
  • Built trust with customers through personalized conversations.

Education

Associate of Arts -

Oklahoma Community College
Oklahoma City, OK
05.2010

HIGH SCHOOL DIPLOMA - undefined

Guthrie Job Corps Center
Gutherie
05.2004

Skills

  • Call Center Customer Service
  • Problem-solving skills
  • Customer communications
  • Inbound phone calls
  • Resolving issues
  • Technical Troubleshooting
  • Data Entry
  • Answering questions
  • Verbal and written communication
  • Customer Service
  • Communicating with clients
  • Technical Support

Accomplishments

  • Logistic
  • SME
  • Driver Gate

Timeline

CALL CENTER REPRESENTATIVE

Costco
04.2023 - Current

HIGH SCHOOL DIPLOMA - undefined

Guthrie Job Corps Center

Associate of Arts -

Oklahoma Community College