TIMBERLEE HERNANDEZ
Levelland
Summary
Willingness to take on added responsibilities to meet team goals.
Results-driven collections professional prepared to excel in debt recovery. Skilled in negotiation, account management, and resolving delinquent accounts. Strong focus on team collaboration and adaptability, ensuring seamless operations and achieving targets. Reliable and resilient with strong commitment to customer service and compliance standards.
Overview
17
17
years of professional experience
Work History
Collections Agent, Title Clerk
Bell Mobile Homes
Levelland, TX
08.2025 - Current
- Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Managed customer accounts to ensure timely payments and reduce delinquencies.
- Resolved payment disputes through effective communication and negotiation techniques.
- Developed strategies to improve collection processes and enhance recovery rates.
- Analyzed account data to identify trends and implement proactive measures for collections.
- Maintained accurate records of interactions and payment arrangements in system databases.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Patient Records Clerk
South Plains Rural Health Services
Levelland, TX
11.2024 - 07.2025
- Works as part of the dental team performing those clerical duties necessary to prepare patients for a visit, to arrange for payment, and to make new appointments when necessary. Duties include telephone answering, making appointments, preparing dental charts, gathering third-party payment information, recording charges, and collecting fees.
- Processed patient records efficiently, maintaining confidentiality and compliance with regulations.
- Managed electronic and paper filing systems to ensure accurate record-keeping.
- Coordinated data entry tasks, enhancing information retrieval speed for staff members.
Consumer Lending Assistant
Rally Credit Union
Corpus Christi, TX
02.2024 - 06.2024
- Interview members while applying for new or adding on to existing loans. Provide all information needed to best assist the members. Build rapport with each member while assisting them on the phone. Prepare title work for title department. Fund cashiers checks to members or creditors. Provide the best customer service possible to each and every member.
- Reviewed documentation for completeness and accuracy, reducing errors in loan processing workflows significantly.
- Developed training materials for staff development initiatives, promoting best practices in lending operations.
- Improved customer satisfaction with prompt service, addressing inquiries and resolving issues in a timely manner.
Business Development Coordinator
Cavender Auto Family
Lubbock, TX
01.2023 - 01.2024
- Take inbound calls to schedule appointments for the service department. Make outbound calls to customers due for basic service, who have any recalls on vehicles, etc.
- Managed business development initiatives to enhance customer engagement and drive sales growth.
- Analyzed market trends to inform decision-making and refine business strategies.
Mobility Manager
Spartan Transportation
Levelland, TX
11.2009 - 12.2022
- Schedule passengers for future days in SHAH Software and work all drivers schedules for the following day in the same software. Import Medicaid trips from a portal into a Microsoft Excel CSV file, then schedule them trips into SHAH for future days. Answer high volume phone calls. I also assisted other employees with any questions, or problems that may arise. Proficient in Microsoft Office (Outlook, Excel, Work, PowerPoint, Teams, OneNote, OneDrive), and 10-key.
Education
High School Diploma -
Levelland High School
Levelland, TX05-2007
Skills
- Payment arrangement
- Collections processing
- Account management
- Delinquent account management
- Debt negotiation
- Electronic archiving
- Document analysis
Timeline
Collections Agent, Title Clerk
Bell Mobile Homes
08.2025 - Current
Patient Records Clerk
South Plains Rural Health Services
11.2024 - 07.2025
Consumer Lending Assistant
Rally Credit Union
02.2024 - 06.2024
Business Development Coordinator
Cavender Auto Family
01.2023 - 01.2024
Mobility Manager
Spartan Transportation
11.2009 - 12.2022
High School Diploma -
Levelland High School