Tim Conley
Summary
Results-oriented and hardworking professional looking for a challenging and rewarding career. Known for driving initiatives that streamline operations and enhance productivity. Proven ability to foster teamwork and adapt to evolving business needs with focus on achieving objectives and solving problems.
Overview
2027
2027
years of professional experience
Work History
Operations Assistant
Sturdy Built Trailer Parts
Palmetto, FL
09.2025 - Current
- Coordinate daily operations to ensure efficient inventory management and timely order fulfillment.
- Streamline communication between departments, enhancing collaboration and operational effectiveness.
- Implement process improvements to reduce order processing time and increased customer satisfaction.
- Train new and existing employees on standard operating procedures, promoting safe and consistent performance.
- Maintain equipment logs and coordinate routine service to ensure proper maintenance of company equipment.
- Provide technical support and customer service as needed to guarantee customer satisfaction.
- Solved problems timely and effectively, enhancing company efficiency.
2nd Year Electrical Apprentice
Gaylor Electric
Florida
08.2024 - 09.2025
- Assisted in installation and maintenance of electrical systems, ensuring compliance with safety standards.
- Collaborated with senior electricians to troubleshoot equipment issues and implement effective solutions.
- Operated hand and power tools safely, to ensure safe and efficient workflow efficiency during projects.
- Studied and implemented current NEC guidelines to ensure safe and compliant projects.
- Participated in training sessions to enhance knowledge of best safety practices and regulations.
- Contributed to project planning by gathering materials and preparing job sites for efficient execution.
Assistant Manager
Florida Wholesale Tools
Tampa
10 2023 - 03 2024
- Assisted in the opening of a new location by managing inventory transfer and overseeing temp workers as needed.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Communicated with contractors to ensure current stock was in-line with local project needs and business preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge industry and consumer preferences.
Builder Services Representative
Banko Overhead Doors
Tampa, FL
07 2023 - 09 2023
- Handled all communication within account; both between superintendents and post-construction, with homeowners.
- Sent and received invoices in a timely manner, ensuring delivery to the appropriate departments.
- Used complex and creative problem solving to provide effective resolution to superintendent concerns while ensuring business needs were met.
- Provided positive experiences for client representatives to build relationships and build trust.
- Maintained communication between multiple departments (scheduling, purchasing, quality control), homeowners and field staff to ensure projects were completed in a timely manner.
- Acted as a liaison for builder warranty representatives, ensuring homeowner occupied warranties were accurately and quickly resolved.
- Developed process improvements to enhance overall delivery of service.
Licensed Insurance Sales Professional
USAA
Tampa, FL
03.2022 - 07.2023
- Customized existing insurance programs to suit individual members' by having meaningful conversations to better understand their goals and needs.
- Gained experience in Claims process through volunteering for temporary position as unlicensed adjuster, handling end to end auto non-injury claims.
- Maintained file ownership of auto non-injury claims, ensuring high degree of accuracy needed to close claims.
- Provided feedback on temporary pilot program to Seniors and Manager to ensure success of future new hires, as resulting business decisions have lead to 'Express' Auto non-injury team.
- Determined financial needs by assessing existing coverage and comprehensively reviewing circumstances and factors that may prompt revision.
- Maintained up to date knowledge and adherence of governmental and business requirements, including legal changes and necessary licensing.
- Engaged with coworkers to assist in achievement of team based goals.
- Maintained up-to-date knowledge of various products and services available, with the ability to educate member's on them.
- Assisted with leading team-based meetings to equip colleagues with resources and knowledge to complete
Customer Service Supervisor
Sturdy Built Trailer Parts
Palmetto, FL
06 2016 - 03 2022
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Designed and implemented real world training scenarios with hands on learning using appropriate tools and parts.
- Maintained extensive knowledge of various manufacturers tolerances and specifications to ensure correct fitment of parts.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Oversaw employee training and advanced troubleshooting in stressful environments.
- Undertook and supervised advanced, goal oriented projects to Management's expectations.
- Managed multichannel platforms while maintaining a high degree of adherence to strict guidelines.
- Followed through with client requests to resolve problems.
- Kept communication with suppliers and vendors to maintain accurate and up to date product information.
- Was responsible for providing comprehensive and accurate instructions to ensure client safety and product reliability.
- Provided feedback on new product implementation and improvement to ensure client satisfaction.
- Oversaw the integration of a retail based sales team and web based customer service department to create a blended service model team.
- Oversaw purchasing as necessary to ensure proper equipment and supplies are available to all team members.
- Was responsible for undertaking time sensitive tasks outside of previous experience to ensure operational functionality.
- Trained employees on communication with customers via phone, email, or in-person sales.
Education
Highschool Diploma -
Homeschool
Riverview, FL05.2013
Skills
- Complex problem solving
- Detail-oriented
- Flexible and adaptable
- Quality assurance
- Multitasking and prioritization
- Team management and supervision
- Process improvement
- Customer service
Timeline
Operations Assistant
Sturdy Built Trailer Parts
09.2025 - Current
2nd Year Electrical Apprentice
Gaylor Electric
08.2024 - 09.2025
Licensed Insurance Sales Professional
USAA
03.2022 - 07.2023
Assistant Manager
Florida Wholesale Tools
10 2023 - 03 2024
Builder Services Representative
Banko Overhead Doors
07 2023 - 09 2023
Customer Service Supervisor
Sturdy Built Trailer Parts
06 2016 - 03 2022
Highschool Diploma -
Homeschool