Timesha Goldwire
Hard Rock Digital
Pembroke Pines,Florida
11
years of professional experience
Professional Summary
Analytical healthcare professional with 10+ years of experience supporting healthcare operations, customer service, medical administration, and data analysis. Experienced working with confidential patient information, healthcare systems, insurance-related processes, and regulatory compliance in fast-paced environments. Skilled at researching and resolving complex issues, interpreting data, collaborating with providers and internal teams, and maintaining exceptional customer relationships. Recognized for strong analytical thinking, problem-solving abilities, attention to detail, and commitment to delivering accurate, compliant, and timely results. Proficient in Microsoft Office, Excel, electronic health records, and healthcare support systems.
Work History
Customer Service Specialist
1 Year 10 Months- Delivered exceptional customer support across live chat and email, addressing inquiries on betting, payments, and promotions.
- Cultivated strong relationships with customers, achieving first-contact resolution and enhancing satisfaction.
- Utilized problem-solving skills to meet productivity and regulatory compliance goals.
- Collaborated effectively in team settings, adapting to changes to optimize player experience.
- Enhanced user experience by navigating internal systems and innovating processes.
Contract Customer Service / Help Desk Data Analyst
5 Years 2 Months- Managed 80+ inbound customer service calls and e-mails from applicants seeking DOJ narcotics handling authorization.
- Assisted applicants with renewals, modifications, or retirements of federal license authorizations.
- Provided helpdesk support to DOJ end-users of federal proprietary digital CSOS certificates.
- Documented issues and generated tickets for IT-related certification issues in a ticketing system.
- Closed 30-40 support tickets daily relating to provisioning, supporting, and disabling user accounts.
Physician Office Specialist
6 Months- Scheduled patient appointments by evaluating availability and urgency.
- Managed over 10 patient referrals daily using a multi-line telephone system.
- Streamlined scheduling processes to enhance efficiency and compliance with insurance guidelines.
- Maintained a clean and welcoming reception area, promoting a positive visitor experience.
- Collaborated with healthcare professionals to ensure seamless patient care and support.
PBX Telecommunication Operator
2 Years 8 Months- Operated organizational central switchboard to route incoming calls and communicate codes, alerts, and announcements.
- Delivered general information per company policies and procedures.
- Maintained operational continuity during system failures while efficiently routing calls.
- Streamlined communication processes by leveraging directories and on-call lists.
- Collaborated with IT teams to enhance telecommunication systems and support user inquiries.
Data Entry Clerk
1 Year 3 Months- Managed reception and verified personnel access, ensuring secure processing of confidential patient information.
- Optimized access verification procedures, significantly reducing wait times while adhering to confidentiality standards.
- Fostered communication between security teams and hospital staff, enhancing overall operational efficiency.
- Analyzed access patterns and security trends, delivering insights for safety improvements to management.
- Trained new staff on protocols and best practices, ensuring consistent application of security measures.
Education
High School Diploma
- Graduated with a 3.5 GPA
- GPA: 3.5 GPA
Skills
Cultivated a culture of rapid learning and adaptability within teams.
Leveraged Microsoft Office tools to enhance productivity.
Managed operations effectively under pressure to meet deadlines.
Enhanced team communication through clear and concise messaging.
Oversaw customer service initiatives to improve satisfaction.
Streamlined processes to achieve high levels of organization and efficiency.
Secured public trust clearance for mission-critical assignments.
Fostered open lines of communication to strengthen stakeholder relationships.
Personal Information
Title: IT SERVICE DESK ANALYST
Timeline
Customer Service Specialist
Hard Rock Digital
12.2024 - CurrentRead More
Contract Customer Service / Help Desk Data Analyst
ASRC Federal
05.2019 - 07.2024Read More
Physician Office Specialist
Broward Health North
11.2018 - 05.2019Read More
PBX Telecommunication Operator
Memorial Regional Hospital
03.2016 - 11.2018Read More
Data Entry Clerk
G4S Security/Memorial West Hospital at Fort Lauderdale
12.2015 - 03.2017Read More
West Park High School
High School Diploma
Read More