Timesha Morgan
DeSoto,TX
Overview
10
10
years of professional experience
Work History
Attendant Care Worker
Agape Home Health
Mesquite, TX
06.2020 - Current
- Assessed patient's functional status by observing performance of activities of daily living.
- Provided personal care and assistance to clients with physical disabilities.
- Transported patients to medical appointments or other destinations as needed.
- Supported clients with activities of daily living, including bathing, dressing, grooming and toileting.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Monitored vital signs including blood pressure, temperature and pulse rate.
Case Aide
Salvation Army
Dallas, TX
01.2019 - 08.2020
- Provided emotional support to clients dealing with difficult life circumstances or transitions.
- Developed professional working relationships with parents and children to help connect each with relevant services.
Customer Service Representative
Veritix/AXS
Dallas, TX
06.2017 - 01.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Donor Center Technician
Grifols Plasma Center
Dallas, TX
02.2015 - 06.2017
- Monitored donor reactions to ensure safety standards were met throughout the donation process.
- Maintained and tested sterility of medical equipment.
- Performed data entry of donor information into the company's database.
- Set up donation equipment to ensure proper operation during blood drives.
- Provided support to nurses, phlebotomists, and other medical personnel in the collection process.
- Ensured compliance with applicable regulations and guidelines governing blood banking procedures.
- Prepared documents related to donations including labels, forms, and reports.
- Responded promptly and professionally to inquiries from donors regarding their experience at the center.
- Assisted with troubleshooting technical issues that arose during collections or processing activities.
- Trained new employees on proper techniques for collecting, handling, labeling, storing, shipping, and disposing of biological specimens safely and effectively.
Education
Certificate of Completion - Medical Assisting
Concorde Career College
Dallas, TX10.2014
High School Diploma -
Wilmer Hutchins High School
Dallas, TX06.2013
Some College (No Degree) - Medical Billing/coding
Collin County Community College District
Plano, TXSkills
- Client Needs Assessments
- Safety and Risk Assessments
- Package Labeling
- Customer Service
- Recreational Activities
- Client Confidentiality
- Documentation
- Machinery Operation
- Transport and Sorting
- Equipment Testing and Calibration
- Phlebotomy
- HIPAA Compliance
- OSHA Regulations
Timeline
Attendant Care Worker
Agape Home Health
06.2020 - Current
Case Aide
Salvation Army
01.2019 - 08.2020
Customer Service Representative
Veritix/AXS
06.2017 - 01.2019
Donor Center Technician
Grifols Plasma Center
02.2015 - 06.2017
Certificate of Completion - Medical Assisting
Concorde Career College
High School Diploma -
Wilmer Hutchins High School
Some College (No Degree) - Medical Billing/coding
Collin County Community College District
Similar Profiles
Hannah HendersonHannah Henderson
Caregiver at Agape Home HealthCaregiver at Agape Home Health
Hannah HendersonHannah Henderson
Caregiver at Agape Home HealthCaregiver at Agape Home Health
Rylee JonesRylee Jones
Caregiver, Special Needs at Agape Home HealthCaregiver, Special Needs at Agape Home Health
Guadalupe LuvianosGuadalupe Luvianos
Caretaker at Agape Home HealthCaretaker at Agape Home Health
FRANK WARDFRANK WARD
Truck Driver at Werner EnterprisesTruck Driver at Werner Enterprises