TIMESHA M. SHOEMAKER
Summary
Results-oriented Operations Leader with over 10 years managing high-volume retail and logistics environments. Drives profitability and enhances team performance through data-driven decision-making and process optimization. Skilled in people development, financial oversight, KPI management, and cross-functional leadership, consistently building high-performing teams that exceed business and customer experience goals.
Overview
8
8
years of professional experience
Work History
General Manager
ULTA BEAUTY
- Current
- Led end-to-end store operations for high-volume retail location, achieving sales growth and key performance indicators
- Develop and execute strategic business plans using sales trends, traffic patterns, and guest insights to exceed weekly, monthly, and annual targets
- Maintain full P&L responsibility, including expense control, payroll management, and labor optimization to maximize profitability
- Analyzed dashboards and performance reports to identify gaps and implement corrective action plans, driving continuous improvement
- Coach and develop leadership and frontline teams to deliver personalized guest experiences and consistently improve customer satisfaction metrics
- Resolved escalated customer concerns while fostering welcoming, service-focused store culture
- Partner with district leadership and cross-functional teams to ensure alignment with company strategy and operational standards
Emerging Store Manager
WALGREENS
08.2024 - 01.2025
- Supported daily store operations to ensure operational readiness, safety compliance, and adherence to company policies
- Assisted with recruiting, onboarding, training, and scheduling to maintain appropriate staffing levels
- Improved inventory accuracy through effective ordering, replenishment, and stockroom organization
- Reviewed sales and operational reports to identify trends, performance gaps, and improvement opportunities
- Strengthened employee engagement and morale by promoting open communication and team collaboration
- Ensured compliance with HR procedures, safety standards, and state and local labor regulations
Operations Manager
UNITED PARCEL SERVICE (UPS)
11.2018 - 08.2023
- Directed daily operations for teams of 60-175 employees across warehouse, transportation, and distribution functions
- Monitored and optimized key performance metrics to enhance package throughput, on-time delivery, labor efficiency, and safety compliance
- Led cross-departmental initiatives to improve material flow, resulting in a 13% increase in productivity and reduced operational delays
- Developed and executed performance improvement strategies using operational and financial data to drive measurable results
- Enforced UPS safety standards and OSHA regulations to foster a strong safety culture and reduce workplace incidents
- Coached frontline supervisors and team members to strengthen accountability, enhance efficiency, and boost engagement
Education
Biology
Jackson State University
Skills
- Strategic Planning & Execution
- Financial management
- Budget Management
- KPI analysis
- Inventory & Supply Chain Management
- Process improvement
- Data Analysis Tools
- Team Leadership & Development
- Stakeholder relations
- Conflict resolution
Timeline
Emerging Store Manager
WALGREENS
08.2024 - 01.2025
Operations Manager
UNITED PARCEL SERVICE (UPS)
11.2018 - 08.2023
General Manager
ULTA BEAUTY
- Current
Biology
Jackson State University