Timia Cleveland
Montgomery,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
Work History
DOT Courier
Federal Express
03.2023 - 01.2024
- Achieved timely deliveries by closely adhering to established schedules and adjusting as necessary to account for traffic or weather disruptions.
- Maintained accurate records of pick-ups and deliveries, ensuring proper documentation and adherence to DOT regulations.
- Coordinated with dispatchers effectively, maintaining clear communication regarding job updates, delays, or changes in delivery assignments.
- Completed daily vehicle inspections to ensure compliance with safety regulations and identify potential maintenance needs promptly.
- Demonstrated excellent customer service skills at each pick-up and delivery location, fostering positive relationships with clients and representing the company professionally.
- Trained new couriers on company procedures, route optimization strategies, and best practices for safe handling of materials during transport.
Correctional Officer
Montgomery Women's Facility
08.2019 - 03.2023
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
Production Team Leader
Seoyon E-Hwa Interior Systems Manufacturing
05.2018 - 08.2019
- Led a team of production workers to consistently meet deadlines and exceed performance goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Met production targets and tight deadlines by collaborating closely with team members.
- Assembled products according to changing daily work orders and specific customer needs.
- Collaborated with other departments to optimize production workflows.
- Prepared, calibrated, and monitored production levels to achieve targets.
Customer Service Cashier
Chappy's Deli
11.2015 - 05.2018
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
No Degree - Office Management
H. Councill Trenholm State Community College
Montgomery, ALSkills
- Heavy Lifting
- Stress Management
- Loading and Unloading
- Package Handling
- Complaint Resolution
- Product Knowledge
- Quality Assurance Controls
- Guest Services
- Paperwork Processing
- Call Management
- Adaptability
- Effective communication
Timeline
DOT Courier
Federal Express
03.2023 - 01.2024
Correctional Officer
Montgomery Women's Facility
08.2019 - 03.2023
Production Team Leader
Seoyon E-Hwa Interior Systems Manufacturing
05.2018 - 08.2019
Customer Service Cashier
Chappy's Deli
11.2015 - 05.2018
No Degree - Office Management
H. Councill Trenholm State Community College
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