Timia Coleman
Selma,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Therapeutic Support Staff Member
GEO Reentry Services
04.2020 - Current
- Supported clients'' emotional well-being through empathetic listening and tailored coping strategies.
- Created a safe, non-judgmental environment for clients to openly discuss their emotions, challenges, and goals during therapy sessions.
- Improved clients'' daily living skills by providing guidance in areas such as personal hygiene, communication, and social interactions.
- Conducted crisis intervention as needed to ensure the safety and stability of clients in high-risk situations.
- Enhanced therapy outcomes by implementing evidence-based practices and personalized treatment plans.
Call Center Representative
SYKES
02.2019 - 04.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Correctional Officer
Alabama Department Of Corrections
03.2017 - 01.2019
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Customer Service Associate
Walmart
07.2015 - 02.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
High School Diploma -
Selma High School
Selma, AL05.2015
Skills
- Professional boundaries
- Emotional Regulation
- Community Resources
- Client Advocacy
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Customer Complaint Resolution
- Product Knowledge
- Problem-solving skills
- Verbal and written communication
- Resolving issues
- First Aid Training
- Emergency Response
- Conflict resolution skills
Timeline
Therapeutic Support Staff Member
GEO Reentry Services
04.2020 - Current
Call Center Representative
SYKES
02.2019 - 04.2020
Correctional Officer
Alabama Department Of Corrections
03.2017 - 01.2019
Customer Service Associate
Walmart
07.2015 - 02.2017
High School Diploma -
Selma High School
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