Timia Hargrave
Locust Grove,GA
Summary
Proven track record in enhancing customer engagement and upselling strategies, notably at AT&T, where I mentored new sales representatives and significantly improved client satisfaction ratings. I excel in fast-paced customer service environments, consistently providing exceptional service and unmatched support . Skilled in chemical handling and adept at creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Cleaner
Fish Window Cleaning
04.2024 - Current
- Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
- Employed modern cleaning methods to produce clean results without chemical detergents to protect environment.
- Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.
Apparel Associate
Dicks Sporting Goods
09.2022 - 05.2024
- Displayed and organized products in store to help customers locate products easily.
- Opened and closed cash registers by counting money, separating charge slips, balancing cash drawers and making deposits.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
Sales Representative
AT&T
10.2023 - 11.2023
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Speciality Sales
Target
12.2021 - 09.2022
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Apparel Associate
Marshalls
08.2019 - 12.2021
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
High School Diploma -
Southern Crescent Technical College
Griffin, GA08.2027
Skills
- Chemical Handling
- Upselling strategies
- Store maintenance
- Complaint resolution
- Appointment Scheduling
- Customer Service and Engagement
Timeline
Cleaner
Fish Window Cleaning
04.2024 - Current
Sales Representative
AT&T
10.2023 - 11.2023
Apparel Associate
Dicks Sporting Goods
09.2022 - 05.2024
Speciality Sales
Target
12.2021 - 09.2022
Apparel Associate
Marshalls
08.2019 - 12.2021
High School Diploma -
Southern Crescent Technical College
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