Hi, I’m
Timia Jackson
Savannah,GA
Summary
Dynamic professional with proven problem-solving skills and a strong background in customer support at Cardiology Associates of Savannah. Expert in resolving complex issues and enhancing customer satisfaction through effective communication. Proficient in data entry and adept at managing high call volumes while fostering positive client relationships. Committed to delivering exceptional service and improving operational efficiency.
Overview
5
years of professional experience
Work History
Cardiology Associates of Savannah
Call Center Representative
04.2024 - Current
Job overview
- Contributed to a positive work environment by maintaining open lines of communication within the team.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Brasseler USA ®
Data Entry Administrator
06.2023 - 12.2023
Job overview
- Temporary Position for the summer.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
JIBE Staffing
Administrative Assistant
01.2020 - 01.2023
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
Georgia Southern University Savannah, GA
N/A from Exercised Science
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Answering questions
- Complaint resolution
- Product knowledge
Timeline
Call Center Representative
Cardiology Associates of Savannah
04.2024 - Current
Data Entry Administrator
Brasseler USA ®
06.2023 - 12.2023
Administrative Assistant
JIBE Staffing
01.2020 - 01.2023
Georgia Southern University
N/A from Exercised Science
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