Timia Johnson
Temple Hills,MD
Summary
Dynamic leader with a proven track record at U-haul Moving And Storage, enhancing customer satisfaction and driving revenue growth through effective reservation management. Skilled in EPIC Medical Software and excelling in customer service, I bring strong organizational abilities and a results-driven approach to foster teamwork and solve problems innovatively.
Overview
7
7
years of professional experience
Work History
Reservation Manager
Uhaul Moving And Storage
2022.05 - Current
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Collaborated with sales and marketing teams to develop promotional offers that drove revenue growth.
- Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
- Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand
- Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy
Dietary Aide
Baltimore Washington Medical Center
2020.09 - 2022.05
- Maintained a high-volume workload with short deadlines.
- Assisted 100+ patients daily, providing successful solutions in a polite manner using active listening to ensure customer retention.
- Trained new employees in data entry, how to converse with patients and new updated technology.
- Worked closely with dietitians, nurses and doctors to ensure patient health needs were being met.
- Maintained hospital's patient confidentiality policy
- Maintained strong company product and service knowledge to better assist patients with diet concerns , questions, and general education.
- Directed calls to the most appropriate department based on the patients needs. Faxed and copied paperwork to different departments.
- Input patients information into EPIC software.
Team Lead
Tropical Smoothie Cafe
2017.07 - 2020.03
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Took cash and credit card payments via phone, in person, and through email.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
High School Diploma -
Largo High School
Upper Marlboro, MD05.2018
Skills
- Strong Organization
- Scheduling and Coordinating
- Professionalism
- Customer service expertise
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Microsoft Office and Excel
- EPIC Medical Software
- Strong Written/ Oral Communication
Timeline
Reservation Manager
Uhaul Moving And Storage
2022.05 - Current
Dietary Aide
Baltimore Washington Medical Center
2020.09 - 2022.05
Team Lead
Tropical Smoothie Cafe
2017.07 - 2020.03
High School Diploma -
Largo High School
Similar Profiles
Oneil RangerOneil Ranger
Assistant Manager at Uhaul Moving And StorageAssistant Manager at Uhaul Moving And Storage
Nicolas DouglasNicolas Douglas
Customer Service Representative at Uhaul Moving And StorageCustomer Service Representative at Uhaul Moving And Storage
Eric Hutchinson-ClarkeEric Hutchinson-Clarke
Automotive Technician at Uhaul Moving And StorageAutomotive Technician at Uhaul Moving And Storage