Timia Thomas
Dayton ,Ohio
Summary
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
- Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing many years of related experience, including measuring and cutting materials, operating equipment, and following work instructions.
Overview
6
6
years of professional experience
Work History
Production Worker
Fuyao Glass America
Dayton, OH
02.2025 - Current
- Cleaned up work area at end of shift to maintain safe working environment.
- Monitored inventory levels and replenished supplies as needed.
- Followed safety protocols while operating machines and equipment.
- Assisted in setting up production lines for manufacturing processes.
- Operated forklift to move materials and finished products within warehouse.
- Identified defective parts or components and removed them from production line.
- Inspected product quality prior to packaging and shipment.
- Reported any issues to supervisor immediately for resolution.
Caregiver
Blue Diamond home health care
Kettering, OH
06.2020 - 12.2025
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Educated families about available resources for home health care services in the local community.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Customer Service Representative
Eyewear Publishing
Dayton, Ohio
01.2024 - 11.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
Bartender/Food Service Worker
Twin Peaks
Dayton, Ohio
10.2023 - 08.2024
- Cash handing & POS Systems- Processing transactions quickly and accurately
- Cleansed glasses with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
- Stocked ice bins and coolers as needed throughout shift.
- Knowledge of classic cocktails, beers, and wine.
- Adhered to state regulations regarding serving alcohol responsibly.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Customer Services
JD’s Sports
Dayton, Ohio
09.2022 - 07.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Documented conversations with customers to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Assessed customer needs and upsold products and services to maximize sales.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Production Associate
MAHLE Behr Dayton
Dayton , OH
08.2019 - 05.2020
- Completed product assembly according to standardized procedures.
- Operated production machinery, managed raw materials, and recorded production data in daily logs.
- Partnered with internal departments to achieve quality project deliverables for all manufactured materials.
- Diligently maintained safety and quality standards.
- Sorted and packaged more than 56 completed products each shift for further processing or shipment.
- Set up machines after careful review of job specifications.
- Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
- Operated automated machines used in the assembly line according to established procedures.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Communicated with other departments to coordinate activities related to product delivery.
- Provided support to supervisors by completing paperwork, organizing files, and scheduling meetings.
- Inspected finished products for defects before packing them for shipment.
- Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
- Sorted items into appropriate bins according to type or size.
Education
High School Diploma -
Trotwood-Madison High School
Trotwood, OH05.2018
Skills
- Active Listening
- Problem Solving
- Community activities
- Customer Services
- First Aid and Safety
- Critical Thinking
- Inventory Management
- Housekeeping
- Assembly Procedures
- Leadership
- Teamwork
- Forklift operation
- Team collaboration
- Employee training
- Heavy lifting
- Hand tools
- Documentation
- Workplace cleanliness
Timeline
Production Worker
Fuyao Glass America
02.2025 - Current
Customer Service Representative
Eyewear Publishing
01.2024 - 11.2024
Bartender/Food Service Worker
Twin Peaks
10.2023 - 08.2024
Customer Services
JD’s Sports
09.2022 - 07.2023
Caregiver
Blue Diamond home health care
06.2020 - 12.2025
Production Associate
MAHLE Behr Dayton
08.2019 - 05.2020
High School Diploma -
Trotwood-Madison High School
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