Timika Baldwin
Rockingham,NC
Summary
Accomplished healthcare professional with extensive experience at FirstHealth and Fastmed Urgent Care, adept in patient care and electronic health records. Excelled in leadership roles, enhancing team performance and patient outcomes. Skilled in multitasking, organization, and verbal communication, consistently prioritizing patient privacy and care quality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
FirstHealth
Laurinburg, NC
10.2023 - Current
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Operated electrocardiogram (EKG) to administer diagnostic tests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Incorporated outside records into charts and EHR.
- Responded to patient callbacks and phone-in prescription refill requests.
Clinic Team Lead
Fastmed Urgent Care
Rockingham, NC
08.2016 - Current
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Accustomed to fast-paced, highly pressured positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality service.
- Communicated clearly and respectfully to customers.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Onboarded new employees, including training, mentoring and new hire documentation.
Director of Nursing
Hermitage Retirement Center
Rockingham, NC
10.2007 - 09.2016
- Collaborated with staff, management and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents and families.
- Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Evaluated work performance of around 40 nursing personnel to determine wage
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
Education
Associate of Science - Medical Assisting
Richmond Community College
Hamlet, NC05.2016
Skills
- Production monitoring
- Resource Allocation
- Quality control
- Key performance indicators
- Workplace safety
- Equipment Maintenance
- Complaint resolution
- Cash Handling
- Safety processes and procedures
- Computer proficiency
- Patient care
- Multitasking and organization
- Electronic health records
- Patient documentation
- Verbal and written communication
- Telephone etiquette
- Basic life support
Certification
- BLS
- AAMA
- CPR
Timeline
Certified Medical Assistant
FirstHealth
10.2023 - Current
Clinic Team Lead
Fastmed Urgent Care
08.2016 - Current
Director of Nursing
Hermitage Retirement Center
10.2007 - 09.2016
Associate of Science - Medical Assisting
Richmond Community College
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