Timika Ray-Ignacio
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Claims Administrator Assistant III
Washington Suburban Sanitary Commission (WSSC)
01.2016 - Current
- Make all claims files for adjusters
- Assisting claimants, agents, and management when needed
- Enters new losses into claims system; researches new losses
- Creates and mails acknowledgement letters and claim forms on all new claims
- Makes travel and lodging arrangements
- Reserve Rental Vehicles
- Archive Claims
- MMIS Database
- Billed Work review damage reports, enter claims as needed attaching maintenance information
- Research and Training
- Manages, organizes, and routes incoming/outgoing mail
- Receives invoices in the electronic procurement system for payment
- To perform any administrative tasks as needed in an insurance office
- This can include entering claims into the computer system and then filing the paper copy of the claim, making copies as needed, composing letters and other office memos as required, and answering telephone calls.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate claim information.
- Improved internal communication, effectively liaising between various departments to resolve issues.
Community Developer Asst.CPPA
Prince Georges County W.I.C.
- 06.2015
- Prescribes appropriate food packages following state guidelines and the applicant's dietary/health requirements and personal preference
- Correctly follows state guidelines for identifying all applicable nutrition risk Provides referrals
- Follows state and agency guidelines for providing referrals for high-risk counseling and breastfeeding counseling
- Provides referrals for other community resources when appropriate
- Explains the rights and responsibilities of a WIC participant to each applicant
- Accurately obtains/documents proof of residence, proof of identity, and proof of pregnancy and calculates and documents proof of income
- Information Technology: Performs computer record file maintenance and updates promptly
- Accurately performs daily data entry and check to print
- Makes appointments and transfers according to established policies
- Properly maintains computers, printers, and other office equipment.
Medication Tech- Rehabilitation Counselor
Rehabilitation Service Inc.
04.2012 - 08.2013
- Provides flexible off-sight support to clients who are functioning independently and integrating into a community setting
- Assists clients to develop individualized goals toward maintaining emotional and financial independence, assuring that personal goals are met
- Assisting in medical appointments
- Traveling to and from activities
- Perform outreach functions required to assist in utilizing resource
- To perform crisis intervention and management when required
- To ensure that medication is properly taken at given times
- Case recording in client's logs, preparing service delivery reports reporting clients progress on IRP goals, and medication log
- To ensure the overall care and safety of clients.
Education
Bachelor of Applied Science, Psychology -
Kaplan University
Rockville, MDMedical Assistant -
Sanford-Brown Institute
Landover, MDAssociate degree in Electronics, Telecomm, Communications -
Tesst College of Technology
Skills
- Information Verification
- Settlement Negotiation
- Carrier Coordination
- Claims Auditing
- Customer Communication
- Microsoft Office
- Organizational Skills
- Multitasking
Timeline
Claims Administrator Assistant III
Washington Suburban Sanitary Commission (WSSC)
01.2016 - Current
Medication Tech- Rehabilitation Counselor
Rehabilitation Service Inc.
04.2012 - 08.2013
Community Developer Asst.CPPA
Prince Georges County W.I.C.
- 06.2015
Bachelor of Applied Science, Psychology -
Kaplan University
Medical Assistant -
Sanford-Brown Institute
Associate degree in Electronics, Telecomm, Communications -
Tesst College of Technology
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