Timiki Jacobs
Ruskin,FL
Summary
Goal-oriented Team Manager dedicated to meeting departmental performance objectives and achieving set targets. Offering 19 years of extensive leadership experience in Financial Aid. Committed and well-versed in providing thorough training, setting departmental/ team goals and developing innovative strategies. Skillful in redesigning processes for efficiency gains. Dedicated to provide exceptional, responsive service in all interactions with customers and employees.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Manager
University Of South Florida
Tampa, FL
09.2008 - Current
- Responsible for seamless management of staff members and staffing levels to meet departmental and organizational goals.
- Manages specialized responsibilities that include coordinating, developing and updating policies, procedures and forms, while providing training on each specialized process.
- Develops, drafts and implements new and revised policies and procedures in accordance with Federal, State, Institutional and Board of Governors regulations that allow students to receive financial aid while attending classes under an alternative enrollment option such as transient study & overseas study.
- Collaborate with other departments and to determine financial aid eligibility for 1st generation students in the Student Support Services program.
- Provide clear and articulate communication with departments, colleges and administrators at USF, federal and state agencies, students, parents, foreign consulates, other institutions and agencies (domestic and abroad).
- Facilitate student orientations to incoming, prospective, education abroad and first-generation students.
- Manages, supervises and coordinates schedules team members to the various duties necessary to fulfill the workload responsibilities.
- Ensure integrity of documents, processes, and policies are upheld in every situation by peers, superiors, and subordinate in accordance with the University's Mission and Vision.
Financial Aid Advisor
University Of South Florida
Tampa, FL
11.2004 - 09.2008
- Provide counseling services for students, prospective students, and parents looking to understand the financial aid process, eligibility, exceptions for extenuating circumstances, personal budgeting, and resolve problems which may delay disbursement of funds.
- Respond to phone, e-mail, and written correspondence from students, prospective students and parents that require individual and specialized response that may require research.
- Verify applicant data, calculate changes to need analysis data and determine changes in eligibility for need based Federal aid.
- Review and evaluate request for professional judgment exceptions and adjustment to need analysis results and award packages.
- Interpret regulations and adjust awards determined necessary to comply with Federal, State, and Institutional Policies.
- Supervise and train federal work study students and graduate assistants.
Education
MBA - Business/ Criminology
Saint Leo University
Saint Leo, FL08.2016
Bachelor of Science - Criminology
University of South Florida
Tampa, FL08.2009
Bachelor of Arts - Africana Studies
University of South Florida
Tampa, FL12.2003
Skills
- Critical thinking
- Customer service
- Conflict- resolution
- Motivating others
- Mentorship
- Cultural competency
- Empathy
- Management
Certification
- NASFAA Cost of Attendance Credential
- NASFAA Student Eligibility Credential
Affiliations
- Member of the Southern Association of Student Financial Aid Administrators.
- Member of the Florida Association of Student Financial Aid Administrators.
Timeline
Team Manager
University Of South Florida
09.2008 - Current
Financial Aid Advisor
University Of South Florida
11.2004 - 09.2008
MBA - Business/ Criminology
Saint Leo University
Bachelor of Science - Criminology
University of South Florida
Bachelor of Arts - Africana Studies
University of South Florida
Similar Profiles
Karina JimenezKarina Jimenez
Receptionist at University of South FloridaReceptionist at University of South Florida
Jace ErvinJace Ervin
Student Nurse at University of South FloridaStudent Nurse at University of South Florida
Joshelyn GuimarayJoshelyn Guimaray
Graduate Research Assistant (Water Treatment Focus) at University of South FloridaGraduate Research Assistant (Water Treatment Focus) at University of South Florida
ARTHUR EliasARTHUR Elias
Lead Hard Scape at University of South FloridaLead Hard Scape at University of South Florida
Judith MendozaJudith Mendoza
Assistant Manager at Comcast, XfinityAssistant Manager at Comcast, Xfinity